Mackenzie Lance Email & Phone Number

Kansas City, Missouri, United States

Kansas City, Missouri, United States

I was promoted from Credit Specialist I after one year due to high performance and positive feedback from Relationship Managers. I reviewed financial spreads for the Kansas City credit department. I managed numerous priorities for Relationship Managers, supervisors, and team members. I compiled financial and demographic information into one location for the risk analysis of many Kansas and Missouri municipalities and municipal school districts. I pulled historical customer profitability reports and created projected customer profitability reports.

Kansas City, Missouri, United States

I analyzed commercial credits and compiled information from several data storage systems to prepare Credit Approval Summary packets for loan committees for all regional markets requiring a high degree of accuracy. I prepared financial spreads based on company financials within 48 hours of receipt. I collaborated with Relationship Managers in the Commercial line of business, including Commercial Banking, Business Banking, and Private Banking. I researched and interpreted loan documentation and various bank systems. I tracked and performed compliance testing for commercial credits. I referenced financial and qualitative factors to complete a risk analysis for each credit.

St Joseph, Missouri, United States

I completed transactions at customers’ request, including deposits, withdrawals, money orders, cash advances, check orders, and loan payments. Exhibited customer service by analyzing new customers’ financial position and habits to match them to the best types of products we offer.

Maryville, Missouri, United States

I scheduled two visits every two weeks at Dollar General stores surrounding the Northwest Missouri area. During each visit, I ensured the merchandise in the 30 specified categories were correctly marked with the electronic EAS tags.

Kansas City, Missouri, United States

I organized over 30 calls and 10 meetings with customers per week during peak sales season. I wrote up contracts detailing information about each of 48 house painting estimates. I conducted interviews and ensured each hire was fully compliant with labor laws. I managed 2-person house painting crew over three months of production. And, I planned meetings with clients and placed orders for paint and supplies for each of 14 painting jobs.

Maryville, Missouri, United States

I was promoted from Sales Associate after three months due to high performance and positive customer reviews. I ensured sales associates effectively balanced clerk duties with maintaining sales floor and received shipments, processed invoices for up to $5,000 in product each week, accounted for an average of $2,000 worth of transactions during nightly deposit count, and performed final walk-through and set alarm to ensure the store is ready to close.

United States

I processed transactions at the register while using my down time to keep shelves restocked. I also ensured customers were satisfied by keeping the line short and answering any questions.

Maryville, Missouri, United States

Kansas City, Missouri, United States

I managed a team of 20+ supervisors, leads, and associates through daily operating procedures and directed daily staff meetings as the Housekeeping Supervisor and Merchandise Area Supervisor. I also provided input dealing with disciplinary issues for associates.

Kansas City, Missouri, United States

I delegated tasks and monitored performance of staff in seven shops, and trained new employees on transactions, store cleanliness, stocking, ordering and customer relations.

Kansas City, Missouri, United States

I delegated tasks to six associates and supervised merchandising for four shops, and performed refunds, balanced cash drawers, ordered stock, and re-stocked shops.

Kansas City, Missouri, United States

I developed superior customer service skills through resolving customer issues and interacting with up to hundreds of customers a day.