Ethan Mackey Email & Phone Number

Greater Minneapolis-St. Paul Area

Manufacturer's Representative and Solution Provider for the Plastics Manufacturing Industry.BOY Injection Molding Machines (MN, ND and SD)Maguire Products (MN, ND and WI)Machining Technology (MN,ND,SD, WI and IA)BORCHE Injection Molding Machines (MN, ND and WI)Riverdale Global (MN,ND and WI)HY Robotics (MN, ND and WI)Thoreson McCosh (MN, ND and WI)Temptek (MN, ND and WI)Polymer Systems (MN, ND and WI)Autoload (MN, ND and WI)ThermalCare (MN, ND and WI)Dri-Air (MN, ND and WI)

Greater Minneapolis-St. Paul Area

Managed the effective and cost efficient delivery of End User Services, including IT Service Desk and Desktop Support operations. Integrated the IT Service Desk and Desktop Support operations for 25 globally distributed IT organizations into a single global shared services organization to realize key strategic business objectives.Managed the ownership of 8 IT service management processes/functions in a global shared services model to enable the delivery of world class IT services.Implemented a successful continuous service improvement program that transformed the IT functions, processes and procedures resulting in a significant improvement in the quality of service provided to our internal business customers.Led multiple global IT projects to support key business objectives, including the implementation of a global Self Service Web Portal to reduce costs and improve the quality of the customer experience.Served on the Process Owners Governance Board and led the project management activities for implementing a formal ITIL-based incident management process improvement initiative. Led the transition from CA Unicenter service management suite to a vendor-managed Remedy service management suite.

Greater Minneapolis-St. Paul Area

Managed the IT Service Desk, Desktop Support, IT Retail Support and IT Procurement operations for the Aveda brand of the Estee Lauder Companies.Managed IT project activities to implement and support IT technology required to support the rapid expansion of 140 corporate retail locations over a 3 year period.Effectively managed corporate IT technology innovation strategy to improve service quality while reducing costs year over year to meet fiscal budget constraints.Served as the primary executive business liaison for IT customer services ensuring a meaningful relationship between the executive steering committee and the corporate IT department.Merged the locally managed IT Service Desk, Desktop Support, IT Retail Support and IT Procurement operations of the Aveda brand into the global shared services model of The Estee Lauder Companies.

Greater Minneapolis-St. Paul Area

Managed the IT operations for Service Desk, Desktop Support and IS Retail Technical Support. Led the IT project management activities for construction of Aveda Retail Experience Centers. Transitioned the incident management system from Heat to CA Unicenter service management suite.

Greater Minneapolis-St. Paul Area

Led a team of IT professionals to provide Service Desk and Desktop Support services for the Aveda brand of the Estee Lauder Companies. Provided IT technical support and IT project management support for retail construction projects. Promoted from PC Support Specialist to Sr. PC Support Specialist in 2000 and promoted again from Sr. PC Support Specialist to Lead Technical Support Specialist in 2001.

Greater Minneapolis-St. Paul Area

Performed PC hardware/software break-fix support and project support for client initiatives.