Social Media, Account Management, and Customer Service Specialist who spearheads and creates social media strategies that exceed client needs. Expert in Instagram, Facebook, Twitter, and Snapchat to drive brand awareness, revenue, and audience retention.• Develop social media strategies in collaboration with clients. Increases in content, stability, and value to the customer leads to more sales through revenue driving with intention and research. • Research industry trends, analyze market conditions and assess competitor advantages to guide campaign and marketing development while maintaining the client’s branding and messaging guidelines. • Collaborate with clients as a customer-centric professional able to develop effective campaigns to close prospects into full-fledged clients. Identify opportunities for growth of brand trust, repeat clients, referrals, and overall loyalty. • Exercise consistent and entrepreneurial vision that connects businesses with target audiences to grow their customer base in the form of social media marketing plans and tailored campaigns. • Strong public speaking, writing, and presenting abilities. Ability to cultivate authentic relationships at all levels of the client process, streamlining repeat business and increasing brand retention.

Developed and executed engaging programs, events, and displaysto drive community involvementManage social media content resulting in increased onlineengagement and reachCollaborate with team to support their goals by providingassistance, resources, and guidanceConducted regular meetings with interns to brainstorm ideas,share best practices, and optimize content strategies for improvedengagementActively engaged with library visitors, answering inquiries,recommending resources, and promoting library services.

Delivered solution-driven customer service GEICO, leveraging a natural ability to build rapport, assess customer needs, and determine best practices. Combined a comprehensive understanding of GEICO's organizational policies and processes with detailed listening skills to provide creative and immediate conflict resolution. Developed and executed strategic and customer-focused sales strategies to promote GEICO products and drive revenue. Cultivated authentic relationships and influence at all levels of the sales/customer service cycle, utilizing business acumen and cross-functional collaboration skills to drive business efficiency. ▪ Accelerated revenue and profit growth through the implementation of organic sales strategies, processes and an unparalleled dedication to adhere to customer needs and requests. ▪ Ensured client satisfaction throughout the process as a strong interpersonal communicator, focused assessing needs. Consistently recognized for successfully analyzing company customer service conditions to ensure revenue growth. ▪ Collected and analyzed quantitative and qualitative data to determine business drivers, understand competitive advantages, identify trends, monitor outcomes, and make strategic change recommendations.