• Analyze and optimize business processes for continuous improvement.• Ensure standardization and efficiency by linking processes with the E2E model.• Lead unit testing, integration testing, UAT, and pilot plans.• Support Backlog creation, governance, and risk assessment.• Manage projects and lead teams, handling diverse internal and external areas.• Proficient in PMP, SCRUM, Agile methodologies. • Efficiently manage resources, resolve conflicts, and navigate change.• Foster effective collaboration with internal and external stakeholders.

- Successfully collaborated with marketing and digital services teams to ensure alignment between metrics, KPIs, and sales objectives, facilitating efficient project execution. - Demonstrated strong leadership skills by consistently improving team performance and devising effective customer retention strategies, leading to increased customer satisfaction. - Leveraged extensive expertise in areas such as people management, agile methodologies, B2B engagement, QA processes, and marketing and sales to drive organizational success. - Managed development projects for US and Latam accounts, focusing on information management and process improvement using BPMN. - Conducted data analysis of international accounts and recruitment data, generating valuable weekly and monthly reports using tools like Power BI and other data applications. - Played a key role in implementing organizational charts, restructuring international accounts, and managing forecasts to optimize operations. - Facilitated communication by updating pipelines, sending weekly email recaps of meetings, and maintaining SharePoint data, ensuring all stakeholders were well-informed. - Developed centralized resources like interviewers' information pages, skills-per-role pages, and organizational charts, enhancing accessibility and information sharing.

2 years Developing management tasks, such as sending reports of Auxiliaries, Schedule Compliance, Shrinkage Report, Daily Report and Tips.- Supervise and supported the agents that were having weekly underperformance, as well as making expositions on how to improve the metrics.- Take investigative cases from Amazon seller reports.- Implemented quality and accuracy practices for the resolution of the reports/cases. Leads and develops a team of 13-18 associates and specialists; responsible for overall leadership, performance management, team coordination and evaluation.- Experience in coaching agents and other team managers to maintain the company's desired standard.- Develop engagement projects of interest to the department in order to increase the quality of the agents according to their personality and area of interest.

Coordinate and monitor supply chain operationsEnsure premises, assets and communication ways are used effectivelyUtilize logistics IT to optimize proceduresRecruit and coordinate logistics staff (e.g. truck drivers) according to availabilities and requirementsSupervise orders and arrange stocking of raw materials and equipment to ensure they meet needsCommunicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfactionPlan and track the shipment of final products according to customer requirementsKeep logs and records of warehouse stock, executed orders etc.Prepare accurate reports for upper management

Assist the Team Manager in planning and implementing strategies to work with collegues.Coordinate daily customer service operations.Track the progress of weekly, monthly, quarterly and annual objectivesEvaluate employee performance and training needsSupervise and motivate staff to perform their bestCoach and support new and existing Sales AssociatesSuggest sales training programs and techniquesHandle complaints from employeesCreate reports, analyze and interpret retail data, like revenues, expenses and competitionConduct regular audits to ensure the Team is functionable and presentableMake sure all employees adhere to company’s policies and guidelines