Intermediate Representative, Lockbox Management
Chicago, Illinois, United States
Analyzes data and provides daily feedback and support to increase quality and production of staff. Manages available staff both on-site and offshore to send file transmissions to the clients before deadlines. Delivers excellent technical assistance working with help desk, and acts as an on-site tech.Key Accomplishments:· Automation of statistical reports and data analysis· Creates instructional documents for purposes of training new hires· Collaborates with Help Desk Admins and Programmers to resolve issues quickly.· Spearheads multiple high-profile projects implemented by the company improving the processes by 90%· Recommended solutions to mitigate common issues that resulted in efficiency of the workflow.· Manages a team size of 22 efficiently, achieving all goals 98% of the time