Selected as the Top Graduate of the Interdisciplinary Telecommunications Program (ITP) in 2018

● Managed vendor relationships for products designed to improve the customer-to-business interaction● Developed and modernized technology solutions and business processes aimed to reduce customer contact rate and improve self-serve options for customers● Analyzed data, recommended changes, and implemented improvements to enhance customer experience

● Advised Senator Moran on telecommunications, technology, appropriations, cybersecurity, and spectrum policy, including issues related to the Federal Communications Commission and Federal Trade Commission● Served as key advisor to Chairman Moran on Senate Commerce subcommittees● Authored legislation, including two bills that were signed into law by President Obama in December 2014● Advocated for reforms in online privacy, federal spectrum management, and IT procurement● Authored floor speeches, official correspondence, and constituent mail for telecommunications, technology, economic growth, small business, immigration, and innovation policy● Organized and managed executive speaking engagements, press interviews, and tech roundtables● Represented the Senate in official travel to Belgium, England, Germany, South Korea, and Taiwan

● Advised Congressman Moran on telecommunications and housing legislation● Organized Congressman Moran’s schedule, including constituent meetings, events, and travel● Drafted correspondence, speeches, talking points, and constituent mail for veteran’s affairs, foreign relations, telecommunications, housing, and immigration issues● Edited the weekly email newsletter sent to over 70,000 constituents

Spearheaded initiatives to increase local civic engagement across campus and throughout the community● Led monthly Vision Team Meetings to improve performance of programs ● Organized weekly luncheons for students, professors, and faculty to analyze and discuss current events● Created assessment tools to quantify performance for each major American Democracy Project initiative● Developed the Ben Franklin Papers, an annual educational event to showcase historical documents and teach history and civics to school children county-wide