Alexandra Madden Email & Phone Number

San Francisco, California, US

West Boxford, Massachusetts, US

• Oversaw Tier 1 team to ensure duties and tasks were completed within efficient time frames.
• Developed and deactivated agent websites on the Propertybase GO platform.
• Aided clients with effective solutions related to their websites on a Tier 1 level.
• Set website integrations with various applications, including the White label lead generation application.
• Utilized the Salesforce platform to help real estate agents and broker clients organize and work leads.
• Addressed inquiries and resolved client concerns on their Propertybase Salesforce account.

• Aided clients, directly, with questions or concerns about their BoldLeads CRM.
• Demonstrated fluent knowledge of the BoldLeads CRM via implementation and educating clients in system navigation.
• Exceeded company metric expectations, monthly.
• Guaranteed client inquiries were addressed quickly and with satisfactory resolutions.
• Received inbound client calls and responded via live chat system as well as emails/tickets on the Zendesk platform.
• Developed interpersonal, professional relationships with colleagues in various departments as well as clients.

Plano, Texas, US

Rancho Cucamonga, CA, US

• Assisted students with applications, set up orientations, and led campus orientation.
• Delivered mail to faculty, daily, and answered high call volumes.
• Scheduled appointments for financial aid, counseling, and supported the admissions and records staff with data entry and filing.

Cape Town, Western Cape, ZA

• Answered agent calls and documented customer information.
• Performed outbound calls to the customers to share the rights and responsibilities of their new contract with Cloud Marketing, Inc.
• Typed up to 65wpm.
• Managed difficult customers with positivity and reassurance.