Alexandra Madden Email & Phone Number

San Francisco, California, Us

West Boxford, Massachusetts, Us

• Oversaw Tier 1 team to ensure duties and tasks were completed within efficient time frames.• Developed and deactivated agent websites on the Propertybase GO platform. • Aided clients with effective solutions related to their websites on a Tier 1 level. • Set website integrations with various applications, including the White label lead generation application.• Utilized the Salesforce platform to help real estate agents and broker clients organize and work leads. • Addressed inquiries and resolved client concerns on their Propertybase Salesforce account.• Monitored metrics to stay on target or exceed expectations in conjunction with servicing the Propertybase sister company BoldLeads.• Cultivated and streamlined processes for the company merge of BoldLeads and Propertybase. • Collected data and developed training documents for new, incoming Tier 1 team members.

• Aided clients, directly, with questions or concerns about their BoldLeads CRM. • Demonstrated fluent knowledge of the BoldLeads CRM via implementation and educating clients in system navigation.• Exceeded company metric expectations, monthly.• Guaranteed client inquiries were addressed quickly and with satisfactory resolutions.• Received inbound client calls and responded via live chat system as well as emails/tickets on the Zendesk platform.• Developed interpersonal, professional relationships with colleagues in various departments as well as clients.• Functioned as subject matter expert and often sought out to help others.

Plano, Texas, Us

Rancho Cucamonga, Ca, Us

• Assisted students with applications, set up orientations, and led campus orientation.• Delivered mail to faculty, daily, and answered high call volumes.• Scheduled appointments for financial aid, counseling, and supported the admissions and records staff with data entry and filing.

Cape Town, Western Cape, Za

• Answered agent calls and documented customer information.• Performed outbound calls to the customers to share the rights and responsibilities of their new contract with Cloud Marketing, Inc.• Typed up to 65wpm.• Managed difficult customers with positivity and reassurance.