Maddie Graney Email & Phone Number

Chicago, Illinois, United States

Advanced data management and commercial administration for critical accounts while I contribute to WaveMakers' mission of providing world-class services to its clients.

I have dedicated the last 12 months to help my mother in her successful battle with breast cancer. Although it put my career aspirations on hold temporarily, I have no regrets and could not be prouder of how she has handled her challenges with grace and courage. We both came out of this life event stronger and prepared for a prosperous future. I also strengthened my administrative skills in terms of scheduling, time management, confidentiality and attention to detail.

Constantly delivered customer-centric advocacy and exceeded internal business objectives in a dynamic, ever-changing marketplace.• Promoted from Customer Advocate based on performance, company-wide statistics, and problem-solving ability• Resolved highly technical issues to customer satisfaction while fully fulfilling Verizon administrative account management• Repeatedly recognized for an engaging approach to customer advocacy• Deep accommodation skills applied to often complex and even confrontationalcustomers

Wilmington, North Carolina, United States

•Promoted from Customer Service Specialist for exceeding expectations after just six months on new hire team• Rapid adaptation to a constantly changing set of end-user technology and the supporting call center systems• Adept at resolving numerous customer calls ranging from walking through the set up of a new account to dealing with escalated customers

• Coordinated with kitchen and catering staff in order to insure dining room ran smoothly with my staff• Directed a staff up to five in order to efficiently and effectively provide the best service available to our customers

Bachelor Of Arts (B.A.), English Language And Literature, General

Associate'S Degree