Maddy Moss Email & Phone Number

United Kingdom

San Jose, Ca, Us

I drive the success of our Corporate enablement organisation by developing enablement strategies with engaging learning experiences. I lead a team of amazing enablement leaders, who tailor enablement by corporate roles globally.

San Jose, Ca, Us

I am pioneering efforts to train educators and school leaders with world-class professional development and learning experiences at scale. My aim is to ensure educators feel confident and empowered withthe skills, resources, and community support needed to cultivate creativity and digital literacy in theclassroom and beyond. I own the design of new and innovative live training programs that are personalized, authentic, andscalable, including onboarding partners and Adobe education community members to official partnertraining programs across K12 and Higher Ed. In this role, I combine out-of-the-box conceptualization and creativity, analytical and critical thinking, to deliver innovation and excellence for the overall strategy alongside the broader product marketing team.I work closely with cross-functional teams that extend across all business functions, including curriculum, product, sales, community, customer success managers, and legal to advocate for high-quality solutions to deliver the best customer experience for educators, schools, and campuses.

San Jose, Ca, Us

As Principle Program Manager, I am responsible for providing input into the development of the Global Sales Enablement strategy and management of Global Sales Enablement programs that support, influence and develop the Adobe Sales Field. Delivering the most relevant Sales knowledge and content to the sales field, in the right format and at the right time in the sales cycle, increasing sales productivity and delivering maximum revenue realisation.This consists of Adobe’s etail/retail, adobe.com, direct phones and reseller routes to market across Consumer and SMB. Developing Sales enablement content and deliverables, aligned to knowledge transfer requirements across Adobe product launches, new programs, new initiatives, new processes and tools and delivering to identified stakeholders. Ensuring readiness to sell and conduct in market customer sales conversations.Working with Global and EMEA stakeholders, cross-functional organisations, Sales and Go-to-Market teams, Business Units and partners to develop and execute the regions sales enablement strategy & plans. Ensuring all stakeholders such as internal sales teams, Adobe phone sales teams and Partners are trained and knowledgeable on all initiatives that impact the customer sales conversation. Working around product launch trainings, partner & customer facing eSeminars and events and developing sales tools and best practices.

San Jose, Ca, Us

Managing Global Programs for Creative Cloud Sales Readiness in CSMB audiences, based in EMEA. I am responsible for providing input into the development of the Global Sales Enablement strategy and management of Global Sales Enablement programs that support, influence and develop the Adobe Sales Field. Delivering the most relevant Sales knowledge and content to the sales field, in the right format and at the right time in the sales cycle, increasing sales productivity and delivering maximum revenue realisation.Working with Global and EMEA stakeholders, cross-functional organisations, Sales and Go-to-Market teams, Business Units and partners to develop and execute the regions sales enablement strategy & plans. Ensuring all stakeholders such as internal sales teams, Adobe phone sales teams and Partners are trained and knowledgable on all initiatives that impact the customer sales conversation. Working around product launch trainings, partner & customer facing eSeminars and events and developing sales tools and best practices

Redmond, Washington, Us

I am responsible for creating new training initiatives for Microsoft Lumia Devices, that drive sales for new product launches and maintain momentum in stores worldwide.I do this through producing engaging and educational training programs for a global sales audience, delivered to both internal and external sales teams. I am also responsible for all B2B and Telesales training content for Microsoft Mobile Devices and Services. I facilitate large training workshops and events for our training audiences worldwide on new products and services from Microsoft.Some key skills I have developed in this role:• Project management on a global scale • Creating new Training Initiatives • Vendor development• Leading external teams• Multi-Channel support• Internal Comms• International collaborationI work closely with the Product Marketing team, Global Retail Marketing team and Regional sales units to ensure our training programs support key business messages, create knowledgeable Microsoft advocates at point of sale and increase sell through of our devices. I also create articles on new devices and apps for our global audience.Our training programs support a blended training approach with multiple delivery methods and mediums, for example: Trainer lead activity sessions, On the job training/coaching, Printed sales aids, eLearning modules, videos and more.In this role I have had the opportunity to travel extensively to work with teams around the world collaborating on many different projects and concepts, as well as being part of the launch team that attend our major press events introducing and demonstrating new devices.

Redmond, Washington, Us

I was responsible for the learning and development of the UK Mobile Training Academy and Microsoft Field Sales Force. I designed and delivered transformative training through tailored programmes that raise the competency and proficiency levels of The UK Team to increase sell-out and grow market share. I managed the complete training cycle from training design, delivery and evaluation and created some great tools to support this. I was also part of a wider Demo Team of European Trainers who supported events such as Microsoft World, The Gadget Show Product Launch press events.Responsibilities included:• Localising the Global training toolkit for the UK market• Building on existing competency models to add value and up-skill the UK team • The running of TTT’s for the Nokia Team and Account Managers for all UK Operations• Built a competency programme for The Connection website to uplift the skill in UK stores and call centres.• Training all UK Field Force employees and associated agencies• Creating new training tools that contribute to Microsoft’s strategy that promote sales effectiveness• Account Management with key stakeholders to ensure the smooth running of training and alignment with other sales channels.• Presenting Products for Academy training conferences and promotional events.• Independent learning and research• Self-management of work diary, meetings and social media• Training design on MS PowerPoint and Word –PowerPoint decks, manuals and hand-outsKey Achievements:• Silver Award for Trainer of The Year at the National Learning Awards 2013• I put together a training plan that achieved the Gold Award for ‘Customer Care Team’ for the Sales Pilot I ran in 2012. Our Sales-through-Service Training award made records in Nokia Care’s history.• Built a solid reputation as a Lead Trainer who achieves positive results in challenging circumstances

Espoo, Southern Finland, Fi

I was responsible for the learning and development of the UK Training Academy and Nokia Field Sales Force. I design and deliver transformative training through tailored programmes that raise the competency and proficiency levels of The UK Team to increase sell-out and grow market share. I manage the complete training cycle from training design, delivery and evaluation and create some great tools to support this. Responsibilities included:• Localising the Global training toolkit for the UK market• Building on existing competency models to add value and up-skill the UK team • The running of TTT’s for the Nokia Team and Account Managers for all UK Operations• Built a competency programme for the Nokia Connection website to uplift the skill in UK stores and call centres.• Training all UK employees and associated agencies• Creating new training tools that contribute to Nokia and Microsoft’s strategy that promote sales effectiveness• Account Management with Nokia key stakeholders to ensure the smooth running of training and alignment with other sales channels.• Presenting Products for Nokia Academy training conferences and promotional events.• Independent learning and research• Self-management of work diary, meetings and social media• Training design on MS PowerPoint and Word –PowerPoint decks, manuals and hand-outsUK Training messages • Creation and Localisation of all training material used within the UK• Coaching and Development of Nokia Academy UK Trainers (x6)• Training and Development of the Nokia Field Sales Force (x20)• Nokia Academy Competency programmes (Trainers/Field Force/Retail)• Assessment of Trainer Competency levels• Training Needs Analysis within Nokia Academy and Nokia Channel Partners• Liaison to the Nokia European Academy community

I managed a group of trainers across the UK in London, Warrington, and Preston. I facilitated train the trainer workshops on product awareness and sales and ran Inductions over a four-week process. Product awareness sessions included exercises on selling through sensory deprivation. I train on all sales and soft skills; Emotional Intelligence, connecting skills, establishing customer’s needs and recommending solutions, with sessions ranging from NLP to negotiating common objections. Responsibilities include:• Responsible for a regional team of trainers, ensuring their delivery is of a high standard and developing them in line with business needs• Effectively managing workload, resources and processes to maintain a highly efficient team.• Use of the training cycle to conduct training needs analysis, design, delivery and evaluation of training interventions.• Managing training design and roll out ensuring consistency• Assisting in writing procedures including the Training Records procedure• Design courses tailored to company requirements• Produce budgeted project plans for training rollouts• Deliver training courses on following business systems PIE, HADES, IMACS, MOBILEYES, PIE BACK OFFICE, KNOWLEDGEBASE, EDCSM, M.I WEB.• Co-ordinating budget spend on a local level• Manage weekly updates of training material.Key Achievements:• Built a solid reputation as a Training Manager who achieves positive results in challenging circumstances• Built a library of knowledge in all aspects of the competency framework• Consistent high results, higher than any other CPW department at the time, and was rewarded a team trip to Dubai for our performance.

A Levels, Psychology, English Literature, Drama Studies

Gcse X10