Maddy Clark Email & Phone Number

Somerville, MA, US

Cambridge, Massachusetts, US

Cambridge, Massachusetts, US

- Designed and implemented Product Enablement function and global launch program model through deep partnership with Product Marketing, GTM Enablement Leadership, and GTME team members- Developed a launch program format with iterative execution supporting an average of 35% YoY growth of launched product lines- Executed new partnership model between Global.

Cambridge, Massachusetts, US

- Developed and executed effective onboarding curriculum focused on key behaviors for high-performing support specialists for the Global Support Org contributing to lower resolution times and escalation rates.- Partnered with Customer Support Leaders to understand business KPIs and address skill, knowledge, and behavior gaps as needed.- Developed a new.

Cambridge, Massachusetts, US

- Created the Technical Curriculum for Support through a partnership with Support and Product, including six learning tracks for reps during months 1-6- Built 8 learning experiences for the technical curriculum with support from SMEs across the business and support team and partnered with Instructional Designers in Enablement, L&D, and contractors on 19.

Cambridge, Massachusetts, US

- Created the Support Escalation Program and implemented initiatives to standardize and optimize escalations with the Support Team, such as migrating into Jira and creating transparency in case management best practices- Designed and delivered numerous training sessions and playbooks to members of Customer Success and Customer Support on product roadblocks.

Cambridge, Massachusetts, US

Working on foundations of data collected through escalations, I created training and supporting resources for Success Team members to more effectively manage customer interactions while adding a focus on product sharp edges and refinement.

Cambridge, Massachusetts, US

Building off the Success Consulting Program, my responsibilities were standardizing process, action and reporting for escalations in Support. This led to the creation of the Support Escalation Program. The aim of this work is to reduce friction in the customer experience and regain trust. The development of this program has allowed customers to access.

Cambridge, Massachusetts, US

Worked with the Professional Services, Customer Success and Customer Support organization to create the Success Consulting Program to provide pro bono Technical Consulting blocks to customers at risk due to a technical roadblock.Through this time I started answering organizational questions about pro bono resources, service escalations and impact these.

Cambridge, Massachusetts, US

Cambridge, Massachusetts, US

Cambridge, Massachusetts, US

- Clientele included small businesses, independent practitioners, start-up enterprises.- Services include media & market research, community management, web development, blog content creation, graphic design, promotional material design- Worked closely with a variety of businesses and industries

Managing website and social media accounts for the Coastal Center as well as developing marketing strategy and outreach.

- Created marketing materials and campaigns to increase awareness of gluten-free and allergy aware meals and policies.- Completed nutritional analysis for all menu items including compiling ingredient lists and calculating nutritional information.- Created task management systems to enable employees to reach full efficiency and accountability.- Managed.

Monrovia, Monterserrado County, LR

- Worked with student leaders at the high school and college level managing chapters and individual fundraisers and events.- Developed marketing materials for use by student leaders.- Developed and managed goals, educational materials and campaigns to raise funds and awareness for use by student leaders.- Worked closely with peers as well as potential.

Duxbury, MA, US

- Worked with a team to create an environment with enriched education physically, academically and socially for students grade 3-8.- Worked closely with students to create understanding of personal responsibility and respect.- Created and implemented girls' and boys' empowerment programs and transitional education for middle school students.- Worked.

Sydney, NSW, AU