Maddy Palmer Email & Phone Number

Sheffield, United Kingdom

Account management responsibilities for the major providers of Community Equipment Stores provision in the UK. Map the funding and procurement landscape across the UK, feeding back this information to develop tailored solutions to increase sales in specific areas. Support Territory Sales Advisers in generating and following up opportunities to increase.

Sheffield

Support and motivate my team to achieve maximum results and help each individual to reach their potential.Line management responsibility for the customer support team; including recruitment, induction, on-going training, one to ones, and disciplinerariesIdentify and manage projects to drive better customer service, e.g. new CRM and telephony system.

Recruited to expand sales of gifts and greetings cards into the USA and Asia. Lead the export sales team in prospecting retailers and following up leads to generate sales in these territories. Devise business development plans and targets relating to company growth. Establish and maintain customer accounts in Europe, Asia and the Americas.

Sheffield, United Kingdom

Undertake business analyses and lead projects to define processes and deliver ICT configuration solutions for Sheffield City Council's Customer Contact Centre. Assist in the preparation of contracts for service owners, after collating information on process timings, staffing requirements and ongoing running costs.Supervise customer advisers; set targets.

Bristol, United Kingdom

Surpassed individual and team sales targets while maintaining a high level of customer service; assuming full decision making responsibilities on profit margins to ensure that profitability was maximised. Prioritised a diverse workload; managed new enquiries and existing bookings with clients currently in Japan to ensure that excellent customer service is.

Toyama, Japan

Selected for the highly competitive JET Programme by a board of Japanese delegates.due to my ability to maintain an outgoing and flexible attitude in order to collaborate with my Japanese colleagues in a challenging bilingual environment. Conceptualise, develop and implement various curricula in two state high schools in Japan. Devise exams to best.