Maddy Palmer Email & Phone Number

Sheffield, United Kingdom

Account management responsibilities for the major providers of Community Equipment Stores provision in the UK. Map the funding and procurement landscape across the UK, feeding back this information to develop tailored solutions to increase sales in specific areas. Support Territory Sales Advisers in generating and following up opportunities to increase turnover surrounding procurement initiatives. Monitor industry activity and apply for relevant tender opportunities (OJEU and below threshold)Ensure compliance of bid activities with corporate strategy to drive business

Sheffield

Support and motivate my team to achieve maximum results and help each individual to reach their potential.Line management responsibility for the customer support team; including recruitment, induction, on-going training, one to ones, and disciplinerariesIdentify and manage projects to drive better customer service, e.g. new CRM and telephony system; including writing business cases, getting buy-in from stakeholders, scoping requirements, researching options and managing implementationResponsible for all inbound and outbound calls and emails by the team, including handling escalated issues and complaintsLogistics contract manager for goods out; monitor courier’s performance to ensure they are committed to company goals. Research and appoint new partners when existing couriers performance threatens customer satisfactionManage the data sets in the CRM; set standards and audit inputted data and ensure adherence to data protection and retention policies.Manage participation at all exhibitions; find, research and propose new opportunities to senior management, organise all aspects of the exhibition; design stands, arrange staffing,hotels, products and logistics. Set up exhibition and manage staff on the dayDevise and audit data capture systems for after-sales issues and report to quality managerIdentify and escalate product safety and safeguarding concerns as appropriateHave an excellent working knowledge of the MHRA and BHTA guidelines and pioneer themwithin the company

Recruited to expand sales of gifts and greetings cards into the USA and Asia. Lead the export sales team in prospecting retailers and following up leads to generate sales in these territories. Devise business development plans and targets relating to company growth. Establish and maintain customer accounts in Europe, Asia and the Americas.

Sheffield, United Kingdom

Undertake business analyses and lead projects to define processes and deliver ICT configuration solutions for Sheffield City Council's Customer Contact Centre. Assist in the preparation of contracts for service owners, after collating information on process timings, staffing requirements and ongoing running costs.Supervise customer advisers; set targets and hold 1 to 1 development sessions as well as day-to-day training and mentoring. Involved in large recruitment drives; interview candidates and provide recommendations to fellow panel members. Design and deliver professional training packages. Make and deliver decisions on human resourcing matters, such as annual leave, for more than 40 employees and advise senior managers on resulting resourcing implications.

Bristol, United Kingdom

Surpassed individual and team sales targets while maintaining a high level of customer service; assuming full decision making responsibilities on profit margins to ensure that profitability was maximised. Prioritised a diverse workload; managed new enquiries and existing bookings with clients currently in Japan to ensure that excellent customer service is always maintainedAssist management to develop new business strategies and products that compliment and expand the company client base. Visit suppliers in Japan and undertake hotel inspections in Japanese. Present findings to the company directors. Represent the company at trade conferences, large travel events, and informal information evenings

Toyama, Japan

Selected for the highly competitive JET Programme by a board of Japanese delegates.due to my ability to maintain an outgoing and flexible attitude in order to collaborate with my Japanese colleagues in a challenging bilingual environment. Conceptualise, develop and implement various curricula in two state high schools in Japan. Devise exams to best motivate learners and assess their attainment, and provide students and homeroom teachers with feedback relating to student attainment and behaviour. Identify students who would benefit from further guidance outside the classroom; provided 1:1 teaching to students who needed help and initiated informal sessions with students who were excelling in their lessons