This was a full-time on-site role in Brakpan. I worked at Ferro for nearly 19 years was responsible for processing customer orders received , Assist rest of the sales team with sales and administrative duties.Liasing directly with production and warehouse on a daily basisJob ResponsibilitiesReceiving and processing purchase orders received from customers via phone , email , fax and social media platforms.Processing of orders , creating invoices .Verifying orders, insuring correct invoices are being processedVerifying and keeping customers' details and information up to date on system.Liaize daily with production and warehouse departmentsArranging transport for finished goods that needs to be delivered to customer according to invoices.Contacting customers by phone or email to answer queries and obtain missing information.Maintaining and updating sales and customer records.Compiling monthly sales reports.Expediting orders through internal liaison.Feedback to customers from relevant departments relating to customer queries.Identifying new products to be add to existing charts.Supporting the sales team with other administrative tasks, if requiredMaintaining sales records, and compiling monthly sales reports.Attend to own daily admiistrative duties , filing , queries ext.

Leading a team of 18 staff member.Handing out daily work , divied equally between all staff members.Staff members responsible for verifying and scrutinizing all cheques written out above one hundred thousand rand.Verifying signature on cheque according to signature on customer data basis.Scrutinising date , amount , making sure date is not future date or older than 3 months.Making sure amount in words and figure correspond with each other.Monitor staff members progress of work during the day , ensuring department stay up to date on a daily basis and all cheques are confirmed by customers.Spot check and controlling staff members work.Doing appraisels twice a year for increase purposes and controlling staff members personal growth and progress in current position.Personally Contacting customers to confirm cheques over five miljoen ,verifying and scrutinizing cheques.Preparing month end reports for Management of total cheques receved , cheques verified and cheques not verified and unpaid .Attend to customer queries .Assist in other part of department if needed