Madeleine Stokes Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Oct 21 - Oct 22: Worked closely with Suncorp's Vendors, Business and IT stakeholders on the implementation of a new policy administration system. Included defining user access requirements, documenting new data management procedures, conducting testing, supporting design & delivery of training materials and providing Go-Live support to users.Sept 22 - Sept 23: Worked with Suncorp's broking partners, Business and IT stakeholders on the integration of an external broking platform to a newly implemented policy admin system. Included detailed data mapping, writing functional & technical requirements, supporting system and UAT testing, and creating inputs for training materials.Sept 23 - Jan 24: Supported the discovery phase of an IT program implementing a new Greenhouse Gas accounting platform under the Net Zero Transition Program. Included mapping business stakeholders across all brands at the Suncorp Group, supporting the Project Manager in developing timeline and planning documents, and liaising with US-based vendors, Business stakeholders and tech teams to define high level business requirements.

Sydney, New South Wales, Australia

Loan IQ Upgrade project (WIB Technology Risk & Regulatory Portfolio): Worked with Risk, Legal and Compliance stakeholders from across the organisation to deliver the project's Risk & Compliance Matrix. Conducted system testing, created the training plan, training materials and assisted in the delivery of training to stakeholders across Australia, the UK and New Zealand.

Brisbane, Queensland, Australia

500+ hours teaching adults (Elementary to Intermediate levels), from South America, Asia, and Europe.

Brisbane, Queensland, Australia

Melbourne, Victoria, Australia

Bangkok City, Thailand

Edinburgh, Scotland, United Kingdom

Italy

Sydney, Australia

Supporting project delivery in the Business Lending portfolio at Westpac with a focus on process improvement and data-driven problem solving. Included Process Analysis and BA/Change/PM support on the eDocs program, a $10m+ program implementing DocuSign technology for SME Lending customers.Included receiving coaching & training in the DMAIC project delivery framework.

Sydney, Australia

Rotation 1: Process Analyst, Business Banking Transformation projects (SME Lending)Rotation 2: Business Analyst, Regulatory Compliance (Common Reporting Standard)Rotation 3: Business Analyst, Enterprise Investment Services (project governance & funding)Separate to rotation work:• Organised fundraising events for the grad cohort, raising over $3,500 for The Big Issue. • Organised a Q&A event for early-career women with a panel of female senior executives.• Organised a 'First Time Investors' seminar for the graduate cohort.• Volunteered at The Youth Network Summit for young leaders.• Supported the planning and coordination of the Westpac Women of Influence Awards.• Volunteered at the Sydney People Leader’s Forum.

Brisbane, Australia

Supported the two managing directors in areas of business development, marketing, and administration while completing the final year of my degree part-time. Duties included:- Organising regular webinars and seminars for the public- Planning events such as the annual Golf Day, with 60+ SME referral partners in attendance,- Assistance in creating staff KPI model and planning staff development events,- Managing social media platforms for Facebook, Twitter, Youtube and LinkedIn,- Tracking NPS scores & business leads using Infusionsoft CRM,- Drafting website content, newsletters & marketing collateral; researching & editing legal articles.

Canberra, Australia

Brisbane, Australia

Brisbane, Australia

St. Lucia

Bachelor Of Communication (Organisational Communication)

Activities and Societies: UQ Dean's Commendation for Academic Excellence; Queensland Servant Leader Forum

Bachelor Of Arts (Spanish)

Activities and Societies: UQ Latin American Embassy Internship Program

Student Exchange - Seville, Spain