Madel Martin Email & Phone Number

Taguig, National Capital Region, Philippines

• Monitors key performance indicators (KPIs) to assess process effectiveness and efficiency.• Identifies bottlenecks and areas of improvement in operational workflows.• Implements solutions to enhance productivity and reduce costs.• Collaborates with other departments to ensure alignment of operational processes with overall business objectives.• Leads cross-functional teams in process improvement projects.• Responsible for ensuring readiness of operations to support new products.

Quezon City, National Capital Region, Philippines

• Managed the operations, administration, and maintenance of the entire fleet and transport requirements of ABS-CBN and its subsidiaries.• Monitored and ensured utilization of fleet inventory.• Ensured that fleet processes and policies are aligned with the company policies and objectives.• Handled and managed complaints and escalations from internal and external clients and customers.• Assisted in the importation, shipment, and distribution requirements of ABS-CBN.• Monitored and ensured compliance in accreditation and contractual obligations of third-party suppliers and vendors.

Quezon City, National Capital Region, Philippines

• Assisted the overall works of the Japanese consultants deployed by the Japan International Cooperation Agency (JICA) in the project management and study of migration to digital terrestrial broadcasting service of the national public broadcasting network in the Philippines.• Assisted in the research, coordination, and collection of information about the media and broadcasting situation in the Philippines, including program needs of the Philippine audience to identify the required support of the Philippines’ public broadcasting station in order to fulfill such needs.• Joined meetings and site surveys to collect and document essential information that will assist the Japanese consultants in the study.• Drafted email correspondences, letter requests, and other documents in behalf of the Japanese consultants that will assist in the completion of the study.

Quezon City, National Capital Region, Philippines

• Contributed to process efficiency by improving the procurement processes and policies through proper documentation and signoff.• Improved and standardized the reports on procurement team’s actual performance related to key performance indicators (KPI) and service level agreements (SLA).• Devised an efficient monitoring process to ensure that suppliers’ committed delivery schedule are met and fulfilled.• Facilitated the usage of a free online bidding platform through fair management of supplier bids and proposals to ensure achievement of the most competitive price to maximize savings.• Ensured that purchasing business practices are aligned with the company policies and regulations and complies with internal audit controls.

Quezon City, National Capital Region, Philippines

• Improved the end-to-end after-sales process through the consistent monitoring of repair and replacement of TVPlus products to aid in the proper escalation and resolution of after-sales concerns and issues. • Contributed to immediate resolution of issues through reporting and monitoring of concerns from either the customer care partner or service center partner to the Product Development team and supplier/s.• Strictly enforced and monitored the return and refund process of TVPlus products from customers and sales partners, in partnership with Sales, Logistics, and Finance teams.• Aided in the growth and timely and accurate capturing of customer information from TVPlus customers through constant collaboration with Marketing, CRM, and IT groups in devising loyalty programs and promo initiatives.• Contributed to the consistent achievement of sales targets through the implementation of the employee discount program to offer TVPlus products to ABS-CBN and its subsidiaries in accordance with approved process and policies.• Ensured timely completion of site acquisition projects through project management and coordination needed for digital TV expansion in compliance with broadcast network standards.

Quezon City, National Capital Region, Philippines

• Provided efficient administrative support for the different units and departments under and working with the Digital Terrestrial Television (DTT) division.• Delivered consistent after-sales support through service level agreements (SLA) monitoring and devised data analysis measures and reports from the service center partner to aid in understanding customer experience and in implementing product improvements.• Supervised timely, efficient, and accurate handling and encoding of warranty card information from TVPlus customers.• Ensured timely completion of site acquisition projects through project management and coordination needed for digital TV expansion in compliance with broadcast network standards.• Contributed to the efficient and timely implementation of research and marketing studies and initiatives in preparation for the launch of TVPlus.• Provided logistics support on purchasing and monitoring of importation and delivery status of TVPlus box orders in time for its launch to market.

Bachelor Of Arts, Broadcast Communication, 1.433 - General Weighted Average

Activities and Societies: Phi Kappa Phi International Honor Society, Pi Gamma Mu International Honor Society in Social Science Graduated.

Education record

Activities and Societies: Catechism, Science Club, Arts Club High School: 1st Merit Awardee, Special Awardee (Visual Arts, Written.