Madeline Page Email & Phone Number

London, Gb

• Member enquiries for over 64,000 members, excellent customer service and problem-solving• Leading on project and customer success improvements, inc. software and tool implantation across the team• Internal team trainer and tech diagnostics.

EdTech start-up for medical school admissions, using tech to break down economic & social barriers• Responsible for all client communication and the full client journey with complaints being escalated to me; internal client advocate, proposing new features & user testing; client manager for our HNWIs• Head of B2B accounts including regular check-ins, onboarding, and identifying sales opportunities• Head tutor for verbal reasoning, training other tutors, improving pedagogy and… Show more EdTech start-up for medical school admissions, using tech to break down economic & social barriers• Responsible for all client communication and the full client journey with complaints being escalated to me; internal client advocate, proposing new features & user testing; client manager for our HNWIs• Head of B2B accounts including regular check-ins, onboarding, and identifying sales opportunities• Head tutor for verbal reasoning, training other tutors, improving pedagogy and course training content• Responsible for all operations and events of the company, from running courses to 1-1 tutoring sessions• Maintain operational oversight and improve processes, including through automation• Training, onboarding and management of new staff and 35+ contractors inc. CPD Show less

• Assist the CEO with diary management, meetings and business strategy• CEO overseas so inc. frequent international travel liaison, timezone management and remote working• Acting on CEO’s behalf during her long-term sick leave

Enquiries team outbound caller, database cleansing, analysing member feedback, preparation for industrial action ballot requiring impeccable attention to detail, excellent customer service

Overall management of the organisation, to assist in the transitional phase of expansion, fundraising for sustainable growth, business plans and financial management (QuickBooks), project management

Cardiff, Uk

“Madeline has been a valuable addition to our team here and has demonstrated exceptional levels of customer service...She is always on time, well presented and eager to learn new skills and help others...Whichever company decides to employ her is guaranteed to succeed.” - Ryan Rose, Foxhill’s Manager

Bachelor'S Degree, Philosophy

Activities and Societies: Netball Successfully researched, wrote and proposed a Student Parent Support Motion at the Student Union’s.

Education record

Activities and Societies: Debate Team Captain of Senior 2nd VII Netball Squad Schola member (College and Monastery Choir, 2009-2013) which.