Madeline Shipsides Email & Phone Number

Guelph, Ontario, Canada

The Map Designer is responsible for designing and completing enhancements and changes to client-facing maps and works as a key member of the product management team to discuss ideas, problems, and solutions as well as actively partaking in the discovery process.

Guelph, Ontario, Canada

The Configuration Specialist is responsible for supporting the Camis product by executing client configuration tasks for Camis Inc. This position includes working closely with the Product Management and Business Development departments to liaise with our clients as well as performing related work as necessary.

Guelph, On

• Helped users via telephone and email to diagnose and triage problems.• Maintained detailed records of daily support activities and resolutions.• Improved user performance by training both in hardware and software use.

Whitby, On

• Identified potential impacts from areas such as market fluctuations and proposed legislation, helping organizational leaders prepare mitigation strategies.• Completed daily analytical reporting in Excel for client presentations work with little-to-no oversight.• Stayed on top of changing requirements by monitoring and optimizing tracking and assessment systems.

Whitby, On.

• Planned, organized, and implemented the creation, and ongoing maintenance of the Confluence knowledge database as a support tool for our teams.• Updated procedures to incorporate regulatory changes, new technologies, and feedback from previous incidences. • Established training policies, expectations, and procedures for new team members; setting milestones and monitoring performance.• Delivered training to groups of up to 10 on basic company policy, internal software practices, and ways to exceed performance expectations.

Whitby, On.

• Be an expert claim processing, procedures, and programs• Apply policies and procedures in a detailed, accurate, and consistent manner• Review assigned claims for compliance• Approve or decline claim requests per policies and rules set forth by the client• Be proactive in problem solving• Handle oral and written communication in a professional and timely manner, whennecessary• Maintain and exceed company/individual KPI’s (Key Performance Indicators)• Participate positively in the 360 Culture and philosophy

Guelph, Ontario, Canada

• Paying close attention to detail; efficiently taking notes throughout the conversation and completing accurate work by carefully reviewing every ticket or email.• Helped users via telephone to diagnose and triage problems; diagnosed and resolved faults based on technical knowledge and use of pre-scripted repair trees.• Served customers by going above-and-beyond to offer exceptional support for all needs.• Maintained detailed records of daily support activities and resolutions.

Ontario, Canada

Reservation Agents are Camis’s front-line customer service providers. You’re responsible for handling inbound customer inquiries for a variety of clients. Camis expects you to, above all, provide exceptional customer service to callers in a friendly, courteous and professional manner.

Ontario, Canada

Responsibilities include customer service, receiving, organizing and merchandising products, product consultation and sales, cash handling and balancing. General duties also include light store maintenance.

Ontario, Canada

Responsibilities included clearing trails, cutting canoe portages, developing and improving campsites, thinning and pruning stands of timber, planting trees, and other physically strenuous tasks. Kitchen and other camp duties were also requirements which included cleaning, cooking and basic carpentry work.

Philosophy, Gender And Women Studies, General Studies And Humanities

Highschool Diploma

Activities and Societies: John F. Ross Women's Hockey, Gay Straight Alliance, John F. Ross Women's Rugby