Madeline Therrell Email & Phone Number

Austin, Texas, United States

• Facilitates the client’s vision by researching, creating surveys, interviewing, sketching, and deciding between multiple solutions for digital products.
• Illustrate design ideas using user stories, process flows and sitemaps
• Develop UI mockups and prototypes that clearly illustrate sites function and look
• Utilizes design tools such as Figma, Adobe CC, Webflow, and Maze
• Adheres to accessible and industry standard fonts, colors and images
• Collaborates with fellow UX designers, researchers, and team members to generate ideas and facilitate meaningful feedback sessions.

Austin, Texas Area

• Improved key processes by analyzing metrics and pitching solutions to multiple departments
• Selected to be a part of the Leadership Development Program and presented a business case for the CEO and the entire company of 80+ people advocating for a new operational workflow
• Specialized in coordinating vendors for 6 – 10 emergency requests per day for all clients
• Called and emailed high level executives daily to schedule service requests for 50+ retail stores
• Sourced and onboarded 30+ providers to the vendor network within first two months
• Negotiated with vendors to receive 3+ bids on every service request

Charlotte, NC

• Onboarded and implemented a new service for banking client, bringing in $10 million in revenue
• Held weekly calls to update key stakeholders of end user projects
• Scheduled and reported on error rates for 300+ end user requests daily for the company using Excel
• Communicated via an average of 300+ emails, 15 calls, and 100+ instant messages with clients daily
• Trained, mentored, and supervised 8 new hires for the end user services team
• Created highly detailed training documents and SOPs for all new hires on the team

Charlotte, North Carolina Area

Management inSites, Inc. (MI) is an international management and marketing consulting company. MI bridges academic and business experience to provide superior consulting services in market research and market strategy, as well as global strategy formulation and implementation.I assist marketing team in the implementation of all marketing activities for all.

Wilmington, NC

Handled the stores social networking and promotions through Instagram and Facebook.Updated website as needed with information, sales, and new graphics.Maintained positive relationships with loyal clients.Handled the cashiering activity of purchasing, returns, and exchanges, and enforce store return policy.Administered the opening and closing.

Wilmington, NC

Kept a positive relationship between Theta Mu chapter and other North Carolina Alpha Gamma Delta alumni. Responsible for sending out monthly newsletters updating alumni of chapter news. Organizes events for current and graduated members of the sorority to come together (100+ attendees).

Wilmington, NC

Kept positive relationship between Alpha Gamma Delta and the UNCW campus. Coordinated activities that promoted the sorority across campus. Presented information of current sorority events to other chapters and organizations on campus.

Wilmington, NC

Involved in student-led advertising/marketing/PR agency at UNCWHeld the position as the account executive for a local client, Forte Institute. Supported other team members on client projects.Helped brand clients through social and digital media. Hosted client presentation at the end the semester to showcase achievements.http://www.pier601creative.com/

Developed customer service skills by welcoming every patron and taking phone calls. Multitasked without compromising the quality of service by attending to multiple patrons at once.Problem solved efficiently in emergency situations by remaining calm, directing others to follow policies and procedures, and calling 911 if needed.

UNCW

Interned for Campus Life Arts and Programs. Coordinated various marketing events. Managed social media content on a variety of platforms. Handled logistics and production of campus lectures for an audience of 500+ attendees. Collaborated with multiple departments through out campus. Coordinated and managed volunteers.

Responsible for taking and serving customers orders, handling money at the register, and taking care of guests concerns.

Ux/Ui Design Certificate, Ux Design

Bachelor Of Arts (B.A.) In Communication Studies, Minor In French Studies

Activities and Societies: Held multiple positions for Alpha Gamma Delta sorority. Writer for Her Campus UNCW. Lobby Desk attendant at.

International Business

Activities and Societies: Involved with activities hosted by INTERACT student organizationStudied International Business and advanced.