Madeline Rose Baughan Email & Phone Number

Solihull, Gb

Shirley, England, United Kingdom

In this role, I managed social content for two brands, driving follower growth from 9k to 80k and engagement to over 160m views. I collaborated closely with medical teams and patients, crafting compelling visuals and optimising strategies using analytics. Additionally, I oversaw all social media channels, lead influencer marketing efforts, and contributed to website and graphic design, as well as meta advertising strategies.

Solihull, England, United Kingdom

• Trained in bra fitting (including multi fits) and shop floor services, including till trained and booking in fittings.• Passionate about creating close customer connections through providing 1-1 services to each customer.• Received numerous amounts of customer feedback regarding my services as a fitter which have resulted in customers referring both I and the bravissimo store to friends and family.• I am a colleague who likes to go above and beyond for the customer by providing them with impeccable customer service, making the customer feel comfortable and ensured we have something for them.• I understand at bravissimo we are faced with challenging customers such as individuals who are uncomfortable with their appearance who may be put off by the idea of shopping for underwear, emotional cases and customers who may have been involved in surgery and need that support when shopping for lingerie.• As a Bravissimo employee I have travelled to numerous different stores as support for understaffed branches, quickly adapting to the different methods each store operates, for example their filing systems and correctly putting stock away.

Metropolitan Borough Of Solihull, England, United Kingdom

Top e-receipt total in the area (Solihull store, Erdington store, Highgate store and Redditch store). This e-receipts total measures how many customers have provided me with their email addresses to receive receipts from us, alongside a high total of customer ‘Opt-ins,’ which further provides customers with updates on news and promotions from our store directly through email.As the top e-receipt individual in the area for Dunelm for 12 months (July 2020- July 2021) I have managed to place the Solihull Dunelm store above all over stores in the area for E-receipt totals.I am a till trained colleague who goes above and beyond for customer, from picking click and collect orders to ordering ‘out of stock’ items on the iPad straight to the customers door, improving the stores overall sales revenue.I am a multi skilled colleague at Dunelm as I am ‘Made to measure’ trained, aswell as till trained and iPad trained.Over the past year at Dunelm I have received a huge number of positive feedback from both customers and colleagues, commenting on aspects such as my attitudes towards my duties, customers one to one experience with me in store and how they feel I go the extra effort to ensure customers are presented with the best possible experience In store. By receiving this feedback, I have learnt I have great communication skills and am able to attend to a customers needs quickly and efficiently with confidence.Since working at Dunelm I have been able to efficiently balance studying A levels with 30+ hours a week working, conveying my great time management skills.

Metropolitan Borough Of Solihull, England, United Kingdom

Till trainedEfficiently tidy the store during my shift whilst also carrying out the duties in my allocated area of the store.Quality standards on clothing, jeans and footwear.Giving advice and guidance to customers.I have repeatedly been asked to choose outfits for customers based on the clothing I had chosen to wear to work – Topshop allows their employees to dress as they please when attending work, I feel this gave me an opportunity to express my interest in fashion through my clothing choices.I am always up to date with current trends as this was essential when working in a retail store such as Topshop, customers would ask my advice on outfits asking for recommendations of clothing.Showed exceptional customer service skills 100% of the time during my shift, whether I was working on till, front cover or fitting room as customer service is one of the most important values an employee needs to have.I am a confident individual who will approach customers in a positive manner asking if they require any help at all, making their shopping experience enjoyable.