-Oversee all external communications efforts including social media, digital marketing, website maintenance, press coverage, etc. -Provide operational and strategic support to volunteer leadership

• Maintain organizational database with member, donor, and community partner information• Train all new leadership on database operations and organizational policies and procedures• Develop and update public facing website and internal membership website • Manage front desk by overseeing appointment scheduling, phone operations and filing• Assisted in the transition and update of internal database system in 2016

• Greeted and assisted incoming guests to the facility• Updated filing system for historical records• Directed communication between residents and multiple resident service departments

• Handled customer payments and provided outstanding customer service• Explained and answered many campaign and university related questions to alumni• Called and solicited donations for a variety of campaigns from alumni