Madeline (Egan) Johnson, Mba Email & Phone Number

Washington, Dc, Us

Washington, United States

Website Support & Technical Troubleshooting- Assist with the planning, development, and execution of website initiatives in alignment with organizational goals along with ensuring the website reflects current information, resources, and branding, maintaining a consistent and engaging user experience. - Monitor website performance metrics, analyze user behavior, and identify opportunities for improvement. Produce reports for all websites monthly. Coordinate and communicate technical updates, changes, and maintenance to relevant stakeholders.Project Leadership-Define project scopes, objectives, and deliverables while managing project timelines and resources effectively. Accurately capture requirements from non-technical users and translate them into more technical requirements for web development teams. - Facilitate collaboration among cross-functional teams including design, development, marketing, and communications. Develop user facing technical documentation in collaboration with web development and IT to support the necessary understanding of technical and non-technical teams.User Experience Enhancement & Stakeholder Engagement-Continuously assess and improve the website's user experience, ensuring intuitive navigation and accessibility for diverse audiences. Implement best practices in web design and user interface to optimize engagement and conversion. -Act as the primary point of contact for technology-related inquiries, feedback, and suggestions from internal teams, members, and users. Gather and incorporate stakeholder input to inform improvements.

Lanham, Maryland, United States

- Collaborated with internal stakeholders and deliver products by contributing to the roadmap. Utilized Agile and Scrum methodologies using Jira and Trello to ensure on time completion of tasks and increased efficiency- Analyzed data using Tableau and Salesforce to execute on strategic priorities for paid and organic marketing including email communications and webinars to drive engagement and conversion across all lines of business- Maintained workflow processes for each asset class and manage multiple marketing asset projectssimultaneously- Drove strategic initiatives including university audits, product launches, product-line enhancements, product rebrands, and price testing in market for key accounts- Created, managed, and completed product website migration and redesign, working directly with Conversion Analysts, SEO Experts, and Creative teams to implement innovative design elements

Lanham, Maryland

- Managed all aspects of placement for our online Counseling@Northwestern graduate program in the Northeast territory to ensure overall student success in the program- Developed new partnerships and maintaining relationships with agencies for placementsMatching agencies with students and placing them with a sense of urgency to prevent any lapse in class registration- Provided exceptional service to students throughout the placement cycle- Worked with counterpart at the university and legal team on contract execution of partnership agreements to finalize agency contracts- Created individual strategies for long term placement relationships as well as fulfilling “one off” placement requirements for students- Provided consistent and professional communication to students throughout the entire placement process via phone and email

Washington D.C. Metro Area

• Worked directly with international students, resident advisors, and host families through daily communication to problem solve, managed crises, and helped students acclimate to a new environment• Supervised a team of Resident Advisors that implemented events and services needed to create an inclusive environment and to ensure students would follow the code of conduct• Oversaw and managed the housing team budget and financials including host family payments, ensuring payments were made accurately and on time• Liaised with suppliers such as cleaning, catering, security, and external providers to support the Facilities Manager with health and safety in residence• Ensured proper configuration of residence beds, optimizing capacity and managed the summer residence to provide excellent customer service to achieve overall satisfaction of our students

Cambridge, Ma

• Maintained accounts in Southern California to achieve territory repeat travel rate of 63%, accounting for the highest repeat rate on the team• Communicated regularly with outside sales representative to develop daily, weekly and monthly plans of action • Analyzed year over year sales trends to develop territory strategy and create accurate projections for upcoming year, accounting for one third of the overall business• Collaborated with operations and travel teams to plan details of tour logistics • Organized product events at national and regional conferences and planned for teacher appreciation events

2 Seaport Lane

• Supported and collaborated with Supervisor on all aspects of the account (both tactical and strategic)• Acted as a liaison between the client and all agency departments to ensure efficient project workflow and that client expectations were met. • Participated in the development of the creative strategy and worked with the team and discipline leads to execute it, involving people at the optimal levels for project success and overall account utilization (goals, deliverables, schedule, budget, resources)• Managed, evaluated, allocated resources, analyzed and responded to project change requests • Assisted with scope development/estimating and ensured that projects stayed on budget, negotiated/revised scope of work if necessary• Ensured timely invoicing on all projects• Attended and facilitated weekly status meeting with client, and client meetings/calls• Created project timelines• Performed competitive analyses

Greater Boston Area

Work Study student at the Undergraduate Academic Advising Office. • Answered the main phone line for the office• Provided updated appointment schedules on a daily basis for four academic advisors• Corresponded with students via phone to communicate schedule availability and open office hours• Created and designed various excel contact spreadsheets for the advisors• Responsible for database management of student records• Assisted with meeting scheduling and event planning• Helped with office filing and data entry

Greater Boston Area

Assisted the dean of the Sawyer Business School in a Business Foundations class.• Provided support by reviewing course material and class work assignments• Monitored student’s academic, cooperative, and behavioral performance• Mentored and encouraged students both inside and outside of the classroom• Provided individual assistance to students experiencing learning difficulty; explained errors, answered questions, assisted in research, clarified directions

Greater Boston Area

• Transitioned incoming students into Suffolk University and prepared schedules• Organized icebreaker activities for 150+ incoming first-year students• Led groups of 15-20 students throughout two-day orientation focusing on academic preparation, diversity training, community building, and alcohol awareness

Gamma Lambda Chapter at Suffolk University Boston. • Helped coordinate and oversee philanthropic, social, and fundraising events around the Suffolk University Campus and the Boston area• Planned chapter development activities to help the organization grow as a team.

Greater Boston Area

Worked with the Pharma team on Novartis• Stayed up to date on consumer trends and conduct market research.• Tagged, tracked, and reported on social media engagement on multiple accounts.• Pulled data from Facebook & Twitter into Excel and report on social engagements.

Charlestown, Ma

• Created and designed a new website for the business• Branded the company to prospective mothers as well as existing parents• Managed social media accounts

Master Of Business Administration - Mba

Bsba, Marketing

Activities and Societies: Vice President of Theta Phi Alpha, Founder of Study Abroad Peer Mentors Group, Professional Marketing.

Marketing, Sophomore

Study abroad student, Fall of 2012, in London, England.

Education record