• Brainstorm, develop, and execute marketing/communication projects, such as CRM workflows, blog posts, email blasts, videos and promotional print materialso Generate a variety of engaging marketing copyo Work with art department on graphic designso Produce and deploy email campaignso Maintain company blog and social media• Create and analyze research reports to summarize results for management• Provide customer support via email and phone calls, including product implementation, operation, and troubleshooting• Respond to subscriber requests for missing data or reports of incorrect data, and collaborate with vendors to provide accurate updates• Represent the company at trade shows several times per year

• Create annual publications for a variety of medical and optical listings• Update vendor-supplied product revisions in Microsoft Access• Manage databases using queries in SSMS• Client contact for data, specifications, and images• Provide technical support and manages data requests for subscribers• Maintain customer support log• Track demo requests and creates demo disks• Manage and track projects and issues in JIRA• Create and maintain technical knowledge base in Confluence

- Prepared and combined ingredients to craft cocktails- Assessed customer needs and preferences to make recommendations- Took orders and served food and alcoholic and non-alcoholic beverages- Engaged with guests positively to increase customer retention

• Helped create and maintain web pages for a variety of companies such as financial, medical, legal, municipal, and non-profit organizations• Interacted with clients to gather and document requirements and preferences• Developed and edited client proposal outlines for subject matter, layout, and grammar• Suggested and helped implement improvements to website content, style, structure and visual design• Transitioned existing sites to mobile responsive models• Assisted in maintenance of tracking time-sheets and deadlines

- Taught Business Decision Computer Tools (BDCT) class- Guided students through classes and assignments, and graded lab reports and homework- Topics covered included Microsoft Office Suite, data management and website development

- Managed a cash register to process credit card, cash, and check transactions.- Engaged with customers, researched answers to questions and addressed customer issues.- Balanced the requirements of numerous customers calmly in a fast-paced environment.