Madeline Johansen Email & Phone Number

Prahran, Vic, Au

Melbourne, Vic, Australia

- Demonstrated professional agility by proofreading and editing across varied university partners and disciplines, while maintaining a high level of attention to detail and accuracy.- Upholding the reputation of respected university brands by managing course content, ensuring all copy sits within the guidelines of each partner.- Developing, editing and proofreading content while consistently working under pressure and adhering to strict deadlines.- Ensuring style, tone and brand guidelines are followed at all times.- Developing in-house content-related supporting resources.

Melbourne, Australia

- Facilitating cross line of business collaboration by working closely with a wide range of internal and external stakeholders to ensure university partners' brand synergy, style and tone of voice.- Managing a demanding email creation and send schedule, analysing data to improve open rate and click-through rate through improvement of EDM copy.- Production and maintenance of content for multiple partner websites, while building and sending EDM campaigns to target cohorts.

Hamilton, New Zealand

Main responsibilities:- Copywriting and proofreading client and in-house documents- Press releases, editorials and scripted radio commercials- In-house web content- Assisting with development of creative campaigns- Assisting in the collaboration of marketing, brand and web proposals- Social media marketing implementation and management- Key account liaison- Recording and distributing minutes from client meetings Key competencies achieved:- Communicating efficiently between company directors, clientele and contractors- Implementing and engaging crisis planning scenarios- Copywriting and publishing client magazines and collateral - Conducting testimonial interviews with customers of clients including profiling and storytelling- Researching and compiling data regarding local, national and international marketing trends- Compiling and distributing Google Analytics reports- Oral and written client communication- Developing and implementing client proposals and marketing campaigns

Orlando, Florida Area

Main responsibilities:• Management of customer relations and satisfaction• Delegated authority to maintain customer safety• Facility management of attractions and customer flow processes• Public relations activities (marketing, volunteer activities, branding)• Lead and role model the Disney vision• Maintain compliance with organisational policies and standard operating procedures• Communication and promotion of events Key competencies achieved:• Partnering with customers to understand and meet their needs• Managing customer experience and feedback• Recipient of outstanding customer service award with recognition as excellent service performer and high satisfaction feedback rates• Maintaining positive outcomes to maximise revenue generation and positive brand image• Developing and promoting positive messages in line with vision and mission • Navigating staff and customers around the organisation to optimise the customer experience• Achieving high level of customer satisfaction based on understanding drivers of behaviour• Escalating and/or resolving key issues and concerns to mitigate risk to customers, the service team and the organisation (e.g. capacity planning and response)• Oral and written customer communication• Leading the resolution of customer complaints• Applying customer recovery techniques to alleviate negative customer experiences• Demonstrate technical knowledge and operation of machinery, communication systems, information systems, and wider organisational operation

Melbourne, Australia

Main responsibilities: • Web stories, media releases and informative articles• Media interviews• Social media reporter at ANZ Championship games• Marketing and advertising campaign workshops• Promotional television event (marketing, advertising and branding)• Communication and promotion of events• Ethnic diversity media research and community-focused web storiesKey competencies achieved:• Generating brand awareness by developing and implementing public relations and media campaigns • Partnering with target markets to meet and understand their needs• Producing and publishing web stories, media releases and informative articles for Netball Victoria and Melbourne Vixens web pages• Conducting media interviews with professional sports player and coaches• Ensuring communication and media operations are aligned with organisational vision and mission• Using social media avenues to generate publicity and support for Melbourne Vixens throughout ANZ Championship finals series• Assisting with marketing, advertising and positive brand image for promotional television event • Publishing live social media updates as courtside media personnel in a high pressure work environment• Producing and publishing community focused web stories (ethnic diversity, disabilities, women in sport) • Responding to criticism for poorly communicated media campaign (rebranding, issues management, organisational reputation management)

Professional Communication (Bprofcomn), Human Resources Management And Services

Bachelor Of Commerce (Bcom), Human Resources Management And Services