Designs, develops and maintain the recruitment process in the organization (including its description, recruitment measurement definitions, regular measurement reporting, taking proper actions to close gaps)Designs the selection matrix for choosing the optimum recruitment channel and recruitment sourceExplores the market best practices in the recruitment and staffing and implement appropriate best practices in the organizationMonitors and constantly reduces the costs of the recruitment processSets the social media communication strategy for different job profiles and functions in the organizationConducts job interviews for the managerial job positions (or key jobs in the organization)Manages and develops the team of HR RecruitersActs as a single point of contact for managers regarding recruitment topicsDesigns training recruitment for HR Recruiters and line managers

Managing a portfolio of accountsOperate as the lead point of contact for any and all matters specific to your customersBuild and maintain strong, long-lasting customer relationshipsDevelop a trusted advisor relationship with key customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our solutions according to customer needs and objectivesForecast and track key account metricsIdentify and grow opportunities within territory and collaborate with sales teams to ensure growth attainmentAssist with high severity requests or issue escalations as neededIn addition, I was also responsible in making sure that chat agents are updated with any information roll outs on client's webstes.