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Madelyn M. is listed as Customer Success Manager @ Coveo | B2B SaaS | Trilingual EN-FR-ES | Driving Client Success, Retention & Growth with AI-Powered Solutions at Coveo, a company with 562 employees, based in Canada, Canada, Canada. AeroLeads shows a matched LinkedIn profile for Madelyn M..
Madelyn M. previously worked as Customer Success Manager at Coveo and Customer Success Manager at Cognibox. Madelyn M. holds Bachelor Of Arts In English Language, English Language And Literature/Letters from University Of Havana.
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Customer Success Manager with 8 years of experience in SaaS and agile environments, known for my strong product knowledge, customer focus, and effective communication skills, leading to high customer satisfaction, retention, and growth rates. Fluent in English, French, and Spanish, which enables me to communicate effectively with a diverse and global customer base.Experience with clients in a variety of industries: Telecommunications, Construction, Food, Transportation, Mining, Finance, Healthcare, Service and Aerospace. If you made it to the end of my "About" section, feel free to reach out and let's connect!
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Montreal, Quebec, Canada
»Manage a $4M book of business of 30 Mid-Market and Enterprise accounts.»Analyze customer data to identify trends, issues, and opportunities forimprovement, resulting in a 25% increase in client satisfaction.»Deliver an average of 30 presentations on product features and valuepropositions at EBRs, Health Checks, Onboarding Sessions, and Partnership.
Shawinigan, QC
»Manage the overall relationship with clients in the assigned portfolio of 15-20Mid-Market and Enterprise accounts, consistently achieving high client satisfactionscores of 85% and above.»Conduct executive-level follow-up meetings to drive interaction and strengthenrelationships, resulting in a 20% increase in client engagement and collaboration.»Monitor.
Canada
»Handled an average of 50 customer inquiries per day via phone, email, and live chat,meeting 90% customer satisfaction rating.»Demonstrated exceptional product knowledge, resulting in a 30% reduction in averagecall handling time and improving the efficiency of customer interactions.»Resolved customer issues and complaints with a first-contact resolution.
Other employees you can reach at coveo.com. View company contacts for 562 employees →
Alison Sanogo
Colleague at Coveo
Montreal, Quebec, Canada, Canada
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LG
Lisa G.
Colleague at Coveo
London, England, United Kingdom, United Kingdom
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LC
Leon Coolen
Colleague at Coveo
Roermond, Limburg, Netherlands, Netherlands
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KP
Karine Paré
Colleague at Coveo
Canada, Canada
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GD
Gaël Dostie
Colleague at Coveo
Canada, Canada
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AH
Ariane-Isabel Héon
Colleague at Coveo
Canada, Canada
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SA
Sylvie Allain
Colleague at Coveo
Capitale-Nationale, Quebec, Canada, Canada
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CD
Cedric Desrochers
Colleague at Coveo
Québec, Quebec, Canada, Canada
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AR
Andrew Roy
Colleague at Coveo
Capitale-Nationale, Quebec, Canada, Canada
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PB
Pierre Belanger-De Blois
Colleague at Coveo
Québec, Quebec, Canada, Canada
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Quick answers generated from the profile data available on this page.
Madelyn M. works for Coveo.
Madelyn M. is listed as Customer Success Manager @ Coveo | B2B SaaS | Trilingual EN-FR-ES | Driving Client Success, Retention & Growth with AI-Powered Solutions at Coveo.
Madelyn M. is based in Canada, Canada, Canada while working with Coveo.
Madelyn M. has worked for Coveo, Cognibox, and Alcumus Cognibox.
Madelyn M.'s colleagues at Coveo include Alison Sanogo, Lisa G., Leon Coolen, Karine Paré, and Gaël Dostie.
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Madelyn M. holds Bachelor Of Arts In English Language, English Language And Literature/Letters from University Of Havana.
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