• Ensured that procedure on the loan reviews were in compliance of Nationwide Foreclosure Summary Report / State Regulations.• Tracked, identified and balanced the quality results to senior leadership to establish structure throughout the quality workflow of the department.• Provide feedback and collaborated with the representatives on quality metrics when errors were found to reduce the risk within the department.• Managed the department escalated suspended foreclosure accounts to… Show more • Ensured that procedure on the loan reviews were in compliance of Nationwide Foreclosure Summary Report / State Regulations.• Tracked, identified and balanced the quality results to senior leadership to establish structure throughout the quality workflow of the department.• Provide feedback and collaborated with the representatives on quality metrics when errors were found to reduce the risk within the department.• Managed the department escalated suspended foreclosure accounts to ensure the accounts were remediated in a timely manner. Corresponded with different departments to achieve timely results. • Identify and escalated troublesome accounts and procedural deficiencies to the management team resulting in procedure and process changes to eliminate identified risk to the company.• Audit the default process including Loss Mitigation, Letters, and SPOC to ensure all were within compliance. Presented the findings to senior management.• Demonstrated the ability to remain awareness of all changes to policies, procedures, laws and regulations. Show less

• Perform secondary reviews on accounts identified as foreclosure eligible to ensure accuracy prior to final approval by reviewing the Note, Mortgage, Allonge, Assignment of Mortgage and any Endorsements. • Review default accounts to determine Foreclosure eligibility, ensuring all efforts were made to help customer mitigate account prior to referring account to foreclosure.• Make final decision to refer account to attorney to begin foreclosure proceedings or suspend for additional… Show more • Perform secondary reviews on accounts identified as foreclosure eligible to ensure accuracy prior to final approval by reviewing the Note, Mortgage, Allonge, Assignment of Mortgage and any Endorsements. • Review default accounts to determine Foreclosure eligibility, ensuring all efforts were made to help customer mitigate account prior to referring account to foreclosure.• Make final decision to refer account to attorney to begin foreclosure proceedings or suspend for additional efforts needed.• Use analytical skills to review accounts and draw correct conclusions to make a recommendation.• Exceeded 98% quality goal based on audit reviews of accounts and 60 point checklist measuring accuracy and completeness. Show less

• Effectively apply payments to accounts • Maintain complete and accurate records of transactions in General Ledger• Reconcile and verify accuracy of calculations, research and resolve discrepancies as needed• Manage exception items/reports less than 30 days old

• Efficiently manage foreclosure portfolio • Promptly responded to any discrepancy that may delay foreclosure sale• Ensure foreclosure actions are completed in a timely manner according to State and Federal guidelines • Accurately prepared bidding instructions for foreclosure sale• Perform account review of legal costs submitted from attorneys and vendors prior to providing paymentsMonitor non escrow accounts for surplus and shortagesRequest posting instructions for… Show more • Efficiently manage foreclosure portfolio • Promptly responded to any discrepancy that may delay foreclosure sale• Ensure foreclosure actions are completed in a timely manner according to State and Federal guidelines • Accurately prepared bidding instructions for foreclosure sale• Perform account review of legal costs submitted from attorneys and vendors prior to providing paymentsMonitor non escrow accounts for surplus and shortagesRequest posting instructions for incoming tax and or insurance fundsNotify customers of any escrow delinquency and or surplus Show less