Madessa Stuckey Email & Phone Number

Greensboro, North Carolina, United States

• Managed and successfully processed over 20,000+ candidate applications, maintaining a 99% accuracy rate, which contributed to high levels of customer satisfaction and retention.• Managed candidate accounts as the primary point of contact for registration confirmations, account updates and data revisions, payment processing, contact information, and examination results facilitation.• Compiled and analyzed monthly sales reports to track registration submissions and performance metrics leading to data-driven decision making.• Adhered to NBCC exam registration policies and procedures for candidates seeking accreditation across ten pre-approval and non-preapproval states. • Provided technical assistance to candidates for access to NBCC website, and other third-party vendors. • Contributed to creation of Standard Operating Procedures (SOP’s) for streamlined workflow for State Licensure Facilitators within the State Agency Services Department.

Remote

• Assessed clients’ overall financial status by reviewing income, assets, debts, expenses, and creditreports to provide comprehensive financial analysis. • Provided metric driven credit counseling sessions to 80% of incoming client calls.• Analyzed and revised client budget to determine ability to repay debt and satisfy creditors.• Averaged 85% client enrollment for the debt management program or credit report education product.• Skillfully negotiated with creditors to arrange payment plans, delinquent payment adjustments, and interest rate reductions.• Managed and maintained client account activity, counseling session notes, creditor correspondence, and client inquiries.

Greensboro, North Carolina, United States

● Coded pending bankruptcy notifications on consumer lending, consumer card, business card, and business lending accounts.● Edited and aligned multi-tiered account systems to accurately reflect consumer and business declarations of intentions to file bankruptcy.● Facilitator of weekly meetings detailing accuracy and timeliness metrics used to mitigate operational risks through concise implementation and improvement of collections and recovery processes.● Reviewed and registered deceased notifications for borrower(s) on unsecured loans and mortgages.● Served as an interdepartmental subject-matter expert when sought.

Greensboro, North Carolina

● Coded pending bankruptcy notifications on consumer lending, consumer card, business card, and business lending accounts ● Edited and aligned multi-tiered account systems to accurately reflect consumer and business declarations of intentions to file bankruptcy● Facilitator of weekly meetings detailing accuracy and timeliness metrics used to mitigate operational risks through concise implementation and improvement of collections and recovery processes● Reviewed and registered deceased notifications for borrower(s) on unsecured loans and mortgages● Served as an interdepartmental subject matter expert when sought

Greensboro, North Carolina

● Performed statistical samples for data analysis and data integrity for client vendor files. Assured file information was accurately extracted and executed for successful data transmission.● Transmitted daily research and adjustment zip files through designated software for client/vendor reception and collation.● Managed incoming batch files for extraction and completion of daily client/vendor requests.● Served as training liaison for new hires on daily tasks and data management expectations according to departmental metrics.

Greensboro, North Carolina

● Procured daily research and adjustment batches for consumer and commercial charged off bank products for vendor account correlation and validity of debt.● Ensured that all batch information complied with industry standards and regulations by managing and mitigating client risk.● Transmitted batch information to vendors for their designated dissemination.

Greensboro, North Carolina

● Adeptly manage inbound calls for sales and service vendors using cloud management platform software.● Accurately manage and disseminate HIPPA level client data, facilitate client directed sales initiatives and facilitate team scheduling and professional trainings.● Observe and exceed company identified performance metrics and compliance measures to ensure retention of inbound call volume.● Received client-based bonuses for exceeding top 10% sales metrics for inbound call agents.

Bethesda, Maryland, United States

● Mitigated risk by assisting in the development and implementation of policies and new software to identify and extract data integrity issues● Company representative for Annual Conference in remote cities for industry leaders and facilitators in a specialized sector● Improved data accuracy from 78% to 93% by extracting and reviewing duplicate database records to merge data fields and implement quality controls for incoming electronic communications● Managed and executed broadcast electronic communications, mailing lists and custom reporting.● Developed and implemented a 5-million-dollar revenue garnering annual membership dues invoicing process for 17,000+ members domestically and non-domestically● Lead Project Manager for the Data Integrity Group (comprised of 10 interdepartmental staff members), who managed long-term initiatives to reorganize and maintain company database records