Madhan G Email and Phone Number
I bring more than a decade of expertise to the Customer Experience industry, and I am presently serving as an Assistant Manager in System Solution and Design at Razorpay, a prominent Fintech company. In my current role, I specialize in project management and stakeholder engagement.Responsibilities:My responsibilities encompass constructing BOT flows within a no-code environment, overseeing specific projects aimed at elevating the merchant experience, maintaining close collaboration with cross-functional teams, and ensuring effective stakeholder management for the successful execution of projects.Collaboration with Freshworks:I am actively involved in collaborating with Freshworks to enhance our current Customer Relationship Management (CRM) systems, including Freshdesk and Freshchat. This involvement contributes to the continual improvement of our customer support and communication channels.
Razorpay
View- Website:
- razorpay.com
- Employees:
- 3997
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Assistant Manager - Process ExcellenceRazorpayBagalur, Ka, In
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Assistant Manager - SsdRazorpay Nov 2020 - PresentBangalore Urban, Karnataka, IndiaMaintain and enhance the Freshchat tool for efficient merchant communicationBuild chatbot flows using no-code environmentsAutomate certain features in the current processIntegrate WhatsApp BOT encasement to better serve merchant Standardize processes to increase efficiency, reduce errors, ensure consistency, and provide better end-user resolutionBuild a strong system that will help agents take over merchant issues promptly and efficientlyContinuously monitor the tool's performance and take necessary actions to improve its functionalityCollaborate with cross-functional teams to improve the tool's overall performance and user experienceAnalyze user feedback and usage data to identify areas for improvement and make recommendations to enhance the tool's effectivenessStay up-to-date with the latest technologies, trends, and best practices related to chat tool maintenance and automation.
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Operations Team LeadSwiggy May 2018 - May 2020Bengaluru South, Karnataka, India -
Operations Team LeadAegis Global Sep 2016 - May 2018Bengaluru South, Karnataka, India -
Customer Service Team LeadAct Fibernet Dec 2015 - Sep 2016Bengaluru, Karnataka, India -
Customer Support LeadOla (Ani Technologies Pvt. Ltd) Jul 2013 - Nov 2015Bengaluru South, Karnataka, India
Madhan G Skills
Frequently Asked Questions about Madhan G
What company does Madhan G work for?
Madhan G works for Razorpay
What is Madhan G's role at the current company?
Madhan G's current role is Assistant Manager - Process Excellence.
What skills is Madhan G known for?
Madhan G has skills like Leadership, Call Monitoring, People Management, Business Process Outsourcing, Soft Skills, Start Ups, Customer Satisfaction, Telecommunications, Team Leadership, Process Improvement, Operations, Contact Centers.
Who are Madhan G's colleagues?
Madhan G's colleagues are Suraj Gupta, Santhosh M, Selva Kumar B, Arya Agrawal, Vinayan V K, Varadaraj Chandra, Nashita Tejani.
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Madhan G
Ee Hardware At Volvo Group Electromobility-Research & Development || Vit University|| M.Tech - Power Electronics And DrivesVellore1gmail.com
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