Job Responsibilities:• Ensure accurate and timely delivery of all internal communications, manage internal intranet sites with commercial and operational updates and maintain its accuracy.• Ensure smooth process by implementing operational changes for different corridors and closures liaising with internal departments like Business Development, Process and Re- Engineering, Compliance, Accounts, IT etc.• Guidance & Coordination with the Global and Regional Operations team dealing with calls and emails.• Prioritize deals in Workflow queue in order to minimize turnaround time• Verification of the work process, weekly audits of completed work and quality reports submission to the line manager.• Managing CRM Incidents and generating monthly MIS reports• Data Base maintenance & management• Act as a contact point for Global Business Development & Business Innovation team, for all matters related to Operations.• Investigate and solve problem issues and queries in a timely and efficient manner with minimum disruption to the customer, minimizing losses to help the profit margin.• Reporting and documenting the exceptions and get necessary approvals for implementing • Maintain documentation of the Operational work procedures and processes.• Maintain documentation on trainings conducted for new product rollout such as Standard Operating Procedures (SOP) –New product, Team Communications and other operational support.• Work within the redefined SLA’s with maximum accuracy. Escalations to the reporting manager for any delays or issues.• Identifies areas of improvement in work process and operational systems. Initiate these changes or improvements with the concerned department and coordinate until it is implemented.• Focused activities such as surveys aimed at external customer experience and getting continuous feedback.• Reporting to the Deputy Manager and Operations Head for all activities.

Job Responsibilities:• Support and Coordination for Global Agents and Regional Operations team dealing with calls and emails.• Ensure accurate and timely delivery of all internal communications, manage internal intranet sites with commercial and operational updates and maintain its accuracy.• Ensure smooth process by implementing operational changes for different corridors and closures liaising with internal departments like Business Development, Process and Re- Engineering, Compliance, Accounts, IT etc.• Act as the immediate agent & BD contact point- Global for matters related to Operations.• Operations, Technical, Accounts contact, support & coordination• Identifies areas of improvement in work process and operational systems. Initiate these changes or improvements with the concerned department and coordinate until it is implemented.• Handle agent/client settlement queries and coordinate with the concerned finance team for pending settlements• Investigate and solve problem issues and queries in a timely and efficient manner with minimum disruption to the customer, minimizing losses to help the profit margin.• Reporting and documenting the exceptions and get necessary approvals for implementing• Work within the redefined SLA’s with maximum accuracy. Escalations to the reporting manager for any delays or issues.• Reporting to Assistant Manager and Operations Head for all activities.

Job Responsibilities:• Act as a primary Coordinator, immediate agent & BD contact point- pan India for all Document Processes• Review documentation for compliance with internal and regulatory guidelines• Correspond with processors to attain outstanding documentation needed to complete requirements as stipulated on the commitment• Liaising with HO for the agreements getting signed by XM signatory• Co-ordination with GHQ for agent configuration within the agreed TAT• Regional operations, Technical, Accounts contact, support & coordination• Supervision, Guidance & Coordination with Regional Operations & Support Team in agent documentation process.• Subject to initiate & report with changes in the work process in technical aspects safeguarding the interest of the company at all levels.