Madie Rowe Email & Phone Number

- Oversees registration process for multiple conferences, tradeshows, and other events from conception to onsite management and post-show evaluation- Works individually and in collaboration with external vendors to develop and maintain registration websites, assisting in creation of webpages, quality assurance testing, and data analysis- Coordinates onsite logistics, including signage, sponsorship fulfillment, and temporary staffing

- Drove client growth and success by assisting in the coordination and execution of online, in-person, and hybrid events and conventions - Served as an event associate liaison for multiple non-for-profit client associations- Specialized in registration services, developing registration websites and systems for 10-15 client conferences throughout the year- Coordinated conference registration through a variety of platforms, including Aventri, Cadmium, Membersuite, Cvent, Swoogo, Rhythm, and others- Oversaw onsite registration setup, run-of-show, and tear down for small and large conferences across the country- Prepared, shipped, and tracked onsite materials for events

- Supported the pre-event coordination and onsite execution of events, conferences, meetings, and tradeshows - Handled client customer service, onsite staff and volunteer training, and management of program supplies- Created and distributed RFPs, reviewed vendor proposals/contracts and negotiated agreements- Created housing blocks, handled sponsorship fulfillment, maintained budget forecasts and financial reconciliation - Facilitated continuous communication between company units, clients and exhibitors/sponsors, attendees, and suppliers to meet client needs

- Lead guest-facing operations during the museum’s partial reopening phase through facilitation of sky show events and modified STEAM programming- Researched and prototyped adjusted science experiences during the museum’s ongoing partial reopening phase - Assisted with the set up and tear down of public and private events- Coordinated with internal and external vendors to seamlessly produce quality events - Ensured guest safety and security during events and public programs- Provided outstanding guest service to event attendees and outside patrons of the Museum Campus as a representative of the Adler Planetarium

- Served as hostess and primary point of contact for guests of the American Airlines 1914 Club - Supervised executive suites within the American Airlines 1914 Club and catered to the needs of the club's most high profile clientele- Coordinated club operations through greeting and directing guests, answering guest inquiries regarding club and ballpark offerings, and catering to guest needs and requests - Delivered elevated customer service through creating Marquee Moments for all ballpark guest

Chicago, Illinois

- Sparked connections, facilitated discussions, and collaborated with museum guests on science and astronomy-related programs and activities- Delivered exceptional guest service in a fast-paced environment - Developed and implemented educational programming for public programs and special events (Adler After Dark, Members Nights, Astro Overnights)- Trained teammates on new programming and created program resource documents for future educational reference As a Facilitator, I engaged museum guests in astronomy related discussions and activities that go far beyond exhibit content. I delivered science content through a variety of both permanent and pop-up programs, learning material quickly and thoroughly, and adapting to different situations instantaneously in order to provide personalized customer service and content to each and every guest that walks in the door. I also acted as a mentor for new hires, assisting in their training and development. I collaborated with museum vendors and partners to ensure programs were running smoothly during pop-up programs and special events. In addition, I assisted with the management of 'Scopes in the City events, helping to lead telescope observing programs in neighborhoods throughout Chicago. During special events, I served as an Events Assistant, helping with event set-up in addition to crisis management and event coordination during the event. I assisted with last minute floral arrangements, decorations, security, and other event needs as necessary during weddings, corporate receptions, galas, and other special events.

- Answered guest inquiries- Delivered exceptional customer service - Ensured guest satisfaction and safety at all times As a Guest Host, I implemented new strategies for managing queues during high-traffic holidays, facilitated astronomy endeavors, and tackled crisis management.

Greater Chicago Area

- Demonstrated excellent customer service in a fast-paced environment - Exercised problem-solving and decision-making skills to enhance the customer experience- Facilitated discussions and delivered science content to museum guests through presentations, discussions, and other educational programming

Michigan Ave, Chicago, Illinois

- Assisted in sales and operations of the Disney Store on Michigan Ave. in Chicago- Participated in ongoing staff education regarding product knowledge and company trends- Demonstrated exceptional customer service and provided many magical moments to guests - Exercised problem-solving and decision-making skills to enhance the customer experienceI completed Disney Store training, expanding upon my previous knowledge of The Walt Disney Company gained from my Disney College Program experience. I gained front-of-house experience greeting guests, solving guest inquiries and requests, and providing exceptional customer service and magical moments to all guests who entered the store. I also gained back-of-house experience stocking items and organizing the store, as well as assisting with closing procedures.

Lake Buena Vista, Florida

- Assisted in sales and operations of the Epcot World Showcase at Walt Disney World Resort- Demonstrated exceptional customer service and provided many magical moments to guests - Exercised problem-solving and decision-making skills to enhance the customer experience- Participated in ongoing staff education regarding product knowledge and company trends- Delivered exceptional guest service in a fast-paced environment during peak tourism seasonThroughout my Disney College Program experience, I worked to build upon my skills of problem-solving, collaboration, guest service, and effective communication. I gained experience in a variety of different locations including Disney's Epcot World Showcase, Animal Kingdom, Hollywood Studios, and the Main Street Emporium at the Magic Kingdom. At each of these locations, I worked to solve guest inquiries and requests and provide exceptional customer service and magical moments to all guests who entered the store.

Chicago, Illinois

- Planned and executed marketing and social events on campus to create brand awareness- Created marketing and advertising materials to engage people with the brand on social media - Contributed weekly to the Rent the Runway On Campus blog

Chicago, Illinois

- Coordinated events for the Residential Education Department (Student Resident Halls)- Handled all planning and production aspects from event start to finish - Created and published content for social media outlets (Facebook, Instagram, and Twitter)- Designed and created event posters and other event materials using Adobe Creative Suite

Master Of Science - Ms, Hospitality Leadership & Operational Performance

Bachelor Of Arts - Ba, Public Relations, Advertising, And Applied Communication

Minor in Hospitality Leadership with an Event Management concentration Contributing Writer | The DePaulia Newspaper Member | DePaul Event.