Madie Rowe Email & Phone Number

- Oversees registration process for multiple conferences, tradeshows, and other events from conception to onsite management and post-show evaluation- Works individually and in collaboration with external vendors to develop and maintain registration websites, assisting in creation of webpages, quality assurance testing, and data analysis- Coordinates onsite.

- Drove client growth and success by assisting in the coordination and execution of online, in-person, and hybrid events and conventions - Served as an event associate liaison for multiple non-for-profit client associations- Specialized in registration services, developing registration websites and systems for 10-15 client conferences throughout the year.

- Supported the pre-event coordination and onsite execution of events, conferences, meetings, and tradeshows - Handled client customer service, onsite staff and volunteer training, and management of program supplies- Created and distributed RFPs, reviewed vendor proposals/contracts and negotiated agreements- Created housing blocks, handled sponsorship.

- Lead guest-facing operations during the museum’s partial reopening phase through facilitation of sky show events and modified STEAM programming- Researched and prototyped adjusted science experiences during the museum’s ongoing partial reopening phase - Assisted with the set up and tear down of public and private events- Coordinated with internal and.

- Served as hostess and primary point of contact for guests of the American Airlines 1914 Club - Supervised executive suites within the American Airlines 1914 Club and catered to the needs of the club's most high profile clientele- Coordinated club operations through greeting and directing guests, answering guest inquiries regarding club and ballpark.

Chicago, Illinois

- Sparked connections, facilitated discussions, and collaborated with museum guests on science and astronomy-related programs and activities- Delivered exceptional guest service in a fast-paced environment - Developed and implemented educational programming for public programs and special events (Adler After Dark, Members Nights, Astro Overnights)- Trained.

- Answered guest inquiries- Delivered exceptional customer service - Ensured guest satisfaction and safety at all times As a Guest Host, I implemented new strategies for managing queues during high-traffic holidays, facilitated astronomy endeavors, and tackled crisis management.

Greater Chicago Area

- Demonstrated excellent customer service in a fast-paced environment - Exercised problem-solving and decision-making skills to enhance the customer experience- Facilitated discussions and delivered science content to museum guests through presentations, discussions, and other educational programming

Michigan Ave, Chicago, Illinois

- Assisted in sales and operations of the Disney Store on Michigan Ave. in Chicago- Participated in ongoing staff education regarding product knowledge and company trends- Demonstrated exceptional customer service and provided many magical moments to guests - Exercised problem-solving and decision-making skills to enhance the customer experienceI completed.

Lake Buena Vista, Florida

- Assisted in sales and operations of the Epcot World Showcase at Walt Disney World Resort- Demonstrated exceptional customer service and provided many magical moments to guests - Exercised problem-solving and decision-making skills to enhance the customer experience- Participated in ongoing staff education regarding product knowledge and company trends.

Chicago, Illinois

- Planned and executed marketing and social events on campus to create brand awareness- Created marketing and advertising materials to engage people with the brand on social media - Contributed weekly to the Rent the Runway On Campus blog

Chicago, Illinois

- Coordinated events for the Residential Education Department (Student Resident Halls)- Handled all planning and production aspects from event start to finish - Created and published content for social media outlets (Facebook, Instagram, and Twitter)- Designed and created event posters and other event materials using Adobe Creative Suite

Master Of Science - Ms, Hospitality Leadership & Operational Performance

Bachelor Of Arts - Ba, Public Relations, Advertising, And Applied Communication

Minor in Hospitality Leadership with an Event Management concentration Contributing Writer | The DePaulia Newspaper Member | DePaul Event.