Madison Douglas Email & Phone Number

Central Point, Oregon, United States

Assigned Account Manager responsibilities within 4 months, becoming the primary point of contact for the company's largest client, who accounted for 10% of annual revenue.Elevated client satisfaction by designing and executing a comprehensive follow-up system for Service Requests and Work Orders, propelling various accounts to sign 2024 contracts.Developed and implemented a follow-up system for Service Requests and Work Orders, which increased customer satisfaction scores by 20% and improved client retention rates.Enhanced communication strategies by managing and organizing company email correspondence, resulting in a 30% improvement in response times and better client and vendor engagement.

Medford, Oregon, United States

- Responsible for creating an maintaining an exceptional customer experience- Collaborated closely with line technicians, tenants, customers, and 3rd parties to ensure all needs and requests were fufilled

Jackson County, Oregon, United States

- Advocate for abused and neglected children in the pursuit of safe and permanent homes- Represent the child(ren) in custody cases - ensure that the court is presented with appropriate, well-researched, and professionally written reports- Write and present detailed court reports to the assigned Judge - Including objective and independent recommendations to the Court regarding the child's best interest

Ashland, Oregon, United States

- Responsible for the entire sales cycle, from lead generation to signing up new members- Streamlined new business processes such as creating a member database and various internal forms and procedures

Ashland, Oregon, United States

- Promoted to a managerial position, overseeing the non-alcohol concessions team within 6 weeks of being hired

Greater Los Angeles Area

- Managed the entire recruiting process from lead generation, scheduling & preparing candidates for interviews, to assisting with job contract negotiations- Conducted thorough research on current clients, existing markets, industry trends, etc.

Malibu, California

- Coordinated schedules for guest reservations, including special requests using ‘Open Table’- Created nightly floor plans to ensure all guests are accommodated- Provided a high level of customer experience, creative problem-solving guest issues in a fast-paced environment

Ashland, Oregon

- Seasonal position- Sold beverages and fare to patrons- Worked cohesively with a team in running the concessions bar- Prepped beverages and fare to sell to patrons- Researched the current plays performed to have accurate information for patrons

Bachelor Of Science - Bs, Business Administration, Management And Operations

Graduated with Latin Honors - Cum Laude

Bachelor Of Science - Bs, Spanish Language And Literature

Activities and Societies: Alpha Mu Gamma, Sigma Delta PiGraduated wit Latin Honors - Cum Laude

General Studies

California Lutheran Semester Abroad Program