Madison Eversoll Email & Phone Number

Richmond, Virginia, United States

Richmond, Virginia, United States

Broad Rock, Richmond Va

Attentive to patron needs, including baseline presentation, to provide a welcoming experience while coaching users on problem-solving computer challenges.Instruct patrons in using the electronic library catalog, public computers, print and non-print materials, and library equipment to enable them to use the library resources independently. Interprets, explains, and applies library policy and procedures to address customer concerns consistently, ensuring the consumer’s inquiries are answered satisfactorily.Proficiently performs required circulation duties and procedures, including managing the service desk, operating WorkFlows, library card applications, holds and transfers, ILLs, ensuring materials are accurately processed, and shelving and weeding the collections.

Suffolk, Virginia, United States

An organized Community Engagement team member was responsible for timely and detail-oriented deliveries, including library materials, community fliers, city equipment, and sensitive information. Ensured safety regulations and followed defensive driving techniques while driving various models of city fleet vehicles resulting in zero incidents while employed. Successfully co-led outreach events by creating a fun and welcoming environment for patrons in the community by planning and preparing for events, exhibiting empathetic customer service skills, and providing information about the library to community members. Formalized community partner flier drops procedures and other visual communication methods through reestablishing partnerships with community entities acquired post-shutdown. Utilized existing data to research partnerships, then collected and documented types of partnerships, including active status, and created a sharable GIS map of partnership information and status in the community. Lead flier drop runs using tools created to plan and execute flier distribution to community partners resulting in 1,700 fliers provided to the community about library services, programs, and events during six months. Assisted with planning and executing high-attendance events, including Veteran’s Day, Iconicon, National Teen Lock-in, Trunk-or-Treat Library Pop-Up, and the city’s Christmas Parade.

Norfolk, Virginia Area

Employment Specialist who provides job coaching services to individuals in the community. Able to complete assessments, determine consumer needs, and develop person centered plans for each individual. Has successfully connected consumers with resources in the area. Adapt at assisting individuals receiving services to develop job leads, create resumes, access job resources in the community, and prepare for interviews. Provides follow-along services to help individuals maintain employment. Organized professional who is able to meet documentation requirements for funding sources.

Norfolk, Virginia Area

Mandated ReporterCollaborative Community Connections; An Eggleston Resource.Acted as a job coach to those at imminent risk for homelessness and the unhoused. Assisted clients with skill builders such as resume development, interview preparation, and application of job searching fundamentals.Partnered with local resources in Portsmouth to remove barriers that may prevent long-term employment. Enhanced personal knowledge base of strategies for working with clients experiencing homelessness and battling mental illness. Contributed to outreach by visiting local institutions’ job fairs to offer services in an attempt to prevent homelessness upon release. Vocational Rehabilitation; An Eggleston Resource. Aided associates in identifying work skills and aptitudes while engaging in the process of vocational exploration. Supported supervisor in the development and implantation of Person-Centered Individualized Service Plans. Authored charts and case notes under the supervision of Employment Specialists and the Vice president and maintained quality assurance of records. Expanded understanding of Medicaid services, including waiver, DMAS, DARS, and the VA as vendors.

Norfolk, Virginia Area

Advised middle school to high school-aged children in Cornell Notes, including study skills and organization. Generated excitement and confidence around higher education to students, often first-generation college attendees. Managed 6 study groups of 8 middle to high school-aged students. Collaborated with teachers to fully optimize students’ potential. Encouraged students to help their peers solve and discover solutions to challenging assignments.

Bachelor Of Science - Bs, Counseling And Human Services, Gpa: 4.0

Bachelor's of Science with a Major in Counseling and Human Services, and a minor in Diversity Studies.

Associate Of Science - As, Social Sciences, Gpa: 3.642

Activities and Societies: Phi Theta Kappa Honor Society

Master'S Degree, Library And Information Science