Madison Bean Email & Phone Number

• Partnered with key stakeholders on initiatives such as sales commission structure and implementation, competitive research, product and GTM strategy, customer success, selection of outsourced PEO, and more
• Driving process improvement in onboarding, customer success, payment process, and internal operations
• Executive team enablement, investor communications, assisting in fundraising activities, cross functional initiatives

• Built framework for asset life cycle predictability and replacement to improve accuracy of business decisions
• Interviewed 20+ cross functional employees to systematically create a comprehensive asset management system
• Led multiple cross functional meetings and presented proposals to foster collaboration and determine best practices

• Responsible for performance reviews, hiring, promotions, and the org chart for 20+ employees across three teams
• Decreased customer support introduction call talk time by 50% through collaborating with various stakeholders
• Analyzed and derived insights for operations staffing costs and presented findings monthly to C-suite executives
• Drove creation and implementation of support training program
• Led and improved recruiting for all operations teams including running weekly staffing and recruiting meetings
• Collaborated cross-functionally with key stakeholders to drive the implementation of automated company phone tree and improved efficiency in customer introduction calls, leveraging data-driven insights

Orem, Utah, United States

• Decreased staffed employee hours by 22% while simultaneously decreasing the rolling pipeline of inspections by 17%
• Improved the average inspection scheduling efficiency of team by 12% over 4 months
• Drove cross functional team problem solving to increase the inspection pass rate and improve team processes
• Decreased staffed employee hours on my team by 22% equating to around $50,000 in staffing costs per year

Orem, UT

• Decreased solar final completion pipeline from 3+ weeks of pipeline down to 2 weeks of pipeline
• Achieved an average upwards feedback score of 5.6 on a scale of 1-6 over 16 questions rated by my direct reports
• Led team to increase percentage of work queue cycle time metrics met by over 40%
• Increased rating from solar rebate group from 3/5 to 5/5 stars in 5 months qualifying the company for an additional $8,000

Orem, Utam

• Led field technicians through transition between managers leading 20+ people and helping train the incoming manager
• Undertook roles in corporate and field recruiting to screen and interview potential candidates
• Learned and worked in 4 operations departments in 4 months becoming proficient in each work type

• Managing 5+ projects concurrently while maintaining relationships and setting meetings with clients
• Assisted in coding fixes and design changes to the McKay School’s website
• Hired and assisted in training multiple new employees with various skillsets

Maple Grove, MN

• Directed and planned a four-month company-wide health challenge
• Organized over 1,000 client’s insurance policies, annuities, and investment portfolios
• Worked directly with the operations manager to implement the company’s new CRM
• Scheduled meetings between eight Financial Planners and clientsSecurities and advisory services offered through Cetera Advisor Networks LLC, Member FINRA/SIPC. Cetera is under separate ownership from any other named.

Provo, Utah Area

• Constructed an effective timeline to complete a 4-month project
• Increased Instagram followers by over 5,000 in under four months
• Increased promotional collaborations 300% from the previous quarter

Coon Rapids, MN

• Coordinated schedules with eight students per week
• Created weekly teaching lessons to fit the learning style of each student
• Quickly adapted lessons to help each student best improve their skills

Master Of Business Administration - Mba

▪ 2023 Hawes Scholar, highest distinction awarded to students in MBA program ▪ MBA Association VP of Service ▪ 2022/2023 Finance track.

Economics, Economics