- Ensure a high quality of service and a high level of visitor satisfaction through oversight of all aspects of the visitorexperience at the hospital, including customer service, visitor safety and hospital information.- Lead Guest Services staff by example and in a hands-on manner to ensure excellent service and a positive experience.- Ensure visitor needs, issues, or incidents are addressed appropriately and in a timely manner.- Handle difficult and sensitive visitor issues that are escalated beyond the supervisory level and notify manager if and when necessary.- Monitor Guest Services daily expectations and take action to improve guest satisfaction through training, coaching and problem resolution.- Oversee personal issues, employee operations, training and development.- Manage policies and procedures to improve employee performance, utilize resources available and act accordingly in daily operations.- Provide coaching, corrections and feedback to Guest Service attendants.- Developed a proficient data system for employees to track traffic inside the hospital.

- Answer phone and screen employees for potential job opportunities.- Communicate with clients regarding open positions, employee pay, and VTO.- Complete orientation and drug screen for employees.- Assist Manager in Payroll. Including employee time, accuracy, and incentives.

- Ensure packages are loaded properly into aircraft containers and arrive at the destination on time. - Set schedules for employees by approving or denying time off requests along with time-card adjustments. - Possess good leadership skills coupled with knowledge of standard management methods, policies, and logistic readiness. - Train and interact with employees to make sure they know the safety guidelines and procedures of their work location. - Evaluate performance and provide feedback in daily operation reports.

- Assist Supervisor in daily tasks, managing employees work flow and safety procedures. - Calculate dry ice quantity and hazardous materials to ensure the correct amount gets loaded efficiently. - Check for Air Quality service cans and manifest data to ensure packages get assigned to its appropriate location.

- Supervise/ Manage 70+ employees within the San Bernardino Unified School District. - Phone screen, interview and COL Nurses, BTs and Para Educators daily through sourcing. - Coordinate with the school district on new needs and fill in a timely manner. - Assist in Payroll, ensuring our employees are getting paid the correct amount weekly through ADP. - Answer 100+ phone calls daily for potential hiring candidates and existing external employees.

Career Group Companies was started to set a higher standard for recruiting, with a hands-on approach. Based in Los Angeles and founded in 1981, we created a family of brands to better serve our clients, talent, and the wide array of industries they represent.- Preside over front desk operations; greet and check in 40+ candidates daily.- Manage high call volume for 5 divisions at Career Group Companies.- Provide information on recruitment process to candidates, such as location of departments or offices and employees within the organization.- Skilled in determining customer eligibility and implementing policies to meet organizational and regulatory compliance standards.- Operate Vista Point to respond to, screen, or forward calls, and providing information, taking messages.- Key holder to open/close office.- Demonstrate confidentiality when handling sensitive information and matters.- Assist Human Resources with employment verification's and Workforce audits.- Coordinate quarterly Safety Committee meetings.

- Unload packages safety and in a timely manner so that each plane may arrive at their next destination swiftly- Work in a fast-paced environment to ensure tasks are completed in a timely and safe manner- Demonstrate effective time management skills and organization by financing post-secondary education through participation in the Metropolitan College program

- Gathered inventory and assisted the marketing team in projects.- Traveled to events working as a Tournament Director - Ensured my area assigned was organized and ran efficiently- Resolved questions, concerns and complaints- Put in high level of stress situations and instructed to fulfill the assignment in an organized manner