Madison King Email & Phone Number

New York, Ny, Us

New York, New York, United States

Lead the development and execution of product roadmaps for internal sales tools, designed to improve the experience for sales associates and managers.Delivered the first sales and service-led digitized onboarding experience for existing clients, reducing Account Opening time by 85% through elimination of manual touchpoints.Collaborated with engineering, design, and in-the-business teams to define and prioritize features based on user feedback and business goals.Conducted extensive user research and usability testing to understand sales needs, client needs they need to support, and the needs of middle office partners required to complete implementation.Presented product updates and strategic recommendations to senior leadership, aligning on vision and execution plans.

New York, New York, United States

Assisted in the definition of product features and user stories, working closely with technical teams to ensure timely delivery.Actively engaged with stakeholders to gather requirements, ensuring product developments were aligned with business outcomes.Analyzed market trends, competitor products, and internal data sources to identify opportunities for innovation.Contributed to and managed development of ML algorithm designed to determine client industry and business model. Designed an Inquiry Reduction solution, contributing to 80% of involved clients seeing a reduction in inquiry volume.

Wilmington, North Carolina Area

Support planning, communication and scheduling of external and internal company eventsCollect and generate recommendations based on attendee feedback Analyze Marketing metrics from primary Social Media platforms and determine pipeline conversion rates Manage online and physical swag inventory, complete employee and customer orders, and ensure correct ordering rates for products