• Secured over 300 nationwide new and existing clients that generated over $5.1 million of new revenue• Appointed to regain and foster Disneyland Resort Sales business partnership with improving internal operations and client relations • Surpassed a required 50% profit margin goal on all products sold • Received accolades for my communication and follow up skills with clients from upper management and collogues • Fostered collaboration with “in house” sales initiative by adding 37 new clients to my portfolio that assisted to exceed my Fiscal 2023 goals by 176%• Managed over 600 incoming leads that resulted in a success rate of over 50%

• Partner and collaborate with the billing, accounts, contract, delivery, and marketing team to ensure a seamless delivery for the client• Creating and implementing a streamline process, with other team leads, to better ensure accuracy and communication for our clients from the acquisition phase to delivery phase of the Disney Institute and National Geographic Live experience • Manage all incoming sales leads for Disney Institute and National Geographic Live with proper communication to Cast Members or client • Participate and lead sales calls with potential clients • Function as a systems administrator for the entire business segment • Liable for consistent problem solving in an ever-changing business environment with clients and Cast Members• Serves as the official point of contact for inputting revenue management on the Disney Institute side of business

• Responsible for managing the stores; profit and loss reports, store inventory, service technicians and vehicles, overall operation and logistics of the new branch• Depended upon to generate new business while maintaining already created relationships with outside customers and vendors by effective communication and in-person conversations • Increased outside sales by 100% in the first 6 months and 200% in 9 months by creating an effective cost analysis for overall profitability of branch and satisfaction of customer • Accountable for training fleet personnel for overcall safety and cost savings

• Manage the planning and logistics of delivery for 56 Multiday Professional Development Courses held at Walt Disney World Resort (onstage and backstage sites)• Utilize previously learned operational skills and apply them to the planning side of the business • Accountable for consistent, detailed coordination and communication with key partners and various Disney Institute Cast • Revise Banquet Event Orders (BEO) and effectively communicate the edits made to Event Service Managers • Maintain an archive of previous event documents, communication, and metrics to ensure the success of future events

• Responsible for providing superior Guest Service and genuine personalized interaction to Club 33 Members and The Walt Disney Company Executives, in the capacity of; concierge, ticketing, reservations, Guest Relations, merchandise and other requests • Depended upon to self-manage the fast-paced operation with Member concerns, operational needs, and Cast Member opportunities • Completed various projects and creative programs to better enhance the Member experience, including special event menus, FAQ documents, and profiles on Guest speakers• Developed and marketed a beverage knowledge program to educate Cast Members on Club 33 products as well as implement professional development among the Cast

• Coordinated communication and lead as a liaison between Guests/clients, Disney Institute Cast, and other Disney stakeholders (Transportation, Event Service Managers, Entertainment, Catering, and Ticket Solutions)• Managed and handled all logistical needs for up to 80 participants per program during the duration of their Disney Institute experience (Resorts, Theme Parks, and Convention Centers)• Trained and evaluated incoming Cast Members on the specific responsibilities and expectations of the role • Identified operational challenge and implemented internal process changes to improve organization of materials for various programs

• Coordinated 500+ person events including Honors Day celebrations, Hall of Fame Galas, and athletic tailgates • Planned and executed inaugural recruitment event including check-in, logistics, presentations, and personnel schedules • Managed communication with community partners for event design, delivery, and set-up• Implemented follow-up communication campaigns, utilizing Mailchimp, Facebook, and Twitter for prospective high school students who visit the College

• Responsible for; marketing, displaying , securing and invoicing a multi-million dollar designer jewelry line. • Representation of the line of jewelry while customizing designs and ensuring credibility of the jewelry. • Communicated with five regional managers, 10+ store managers and 100+ sales associates. • Travel to multiple locations including; stand alone stores, independent stores and cruise ships.

• Collaborated with a diversity of Cast Members to provide superior Guest Service• Handled crisis communication situations by proactively disseminating concerns to leadership• Utilized interpersonal communication to engage with Guests and provide park operations information