Maddie Broad Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

• Handled reception of guests, transfer of calls, general inquiries as well as solved any guest problems, all while delivering excellent customer service and representing the Chelsea standard• Trained new employees using effective communication to clearly teach all protocols and procedures of hotel and department-specific operations, easing the transition into the workplace for said individuals

• Served lunch and dinner to 30 to 50 members per shift while resolving any conflicts, which resulted in member satisfaction 100% of the time• Delivered several high-quality events with outstanding customer service that resulted in written commendations provided to F&B management• Memorized over 30 menu items and gave personal recommendations to each guest, including appropriate wine pairings• Paid close attention to, and a memory for, each guest’s specific allergies, which reinforced the importance of the member’s needs• Maintained and appropriately enforced all clubhouse rules and regulations to ensure customer safety and enjoyment

Guelph, Ontario, Canada

• Fulfilled guest orders including hot and cold drinks and over 15 food items• Provided friendly customer service while remaining calm during periods of high volume • Carefully managed cashflow operations totalling $150 to $350 per shift

• Organized a detailed orientation event for 11 incoming students and created a creative online escape room from scratch based on the university campus • Executed a charity online social event for 10 students and faculty with entertainment, auctions, and games

Toronto, Ontario, Canada

• Tracked and inputted over 100 employee test results each week while ensuring confidentially and accuracy • Trained three other employees on the databases used and the reporting requirements needed for the test results to ensure the success of the program • Observed staff while they performed the tests to ensure that they were doing it properly and safely • Monitored inventory levels of PPE every day and collect more equipment when needed to ensure the efficiency of the program

Toronto, Ontario, Canada

• Ensured safety and infection control within the hospital by actively screening hundreds of visitors, staff and physicians and identifying any possible issues in terms of compromised health• Organized and distributed personal protective equipment (PPE), including masks, shields, gloves and gowns, as required to protect against infection• Monitored inventory levels of PPE and ensured sufficient supplies were available