Devina Karsten Email & Phone Number

Toronto, Ontario, Canada

Plan and execute all digital marketing strategies to expand brand awareness, loyalty and increase conversions in the biggest hotel in Canada with 1590 rooms.- Strategize, implement and manage all digital ads on Search ads, Meta ads, and Display adsthrough an agency, resulting in PPC ROAS of $12 and Social ROAS of $8.6 in 2023- Collaborate with Revenue.

- Build and design websites with WordPress using Elementor and other necessary plugins- Troubleshoot issues and maintain up to 7 websites and find long-term solutions- Collaborate with an SEO Specialist to improve websites' ranking on search engines- Create digital marketing strategies for clients on different marketing channels- Produce designs on Canva.

Bali, Indonesia

Prepare and process multiple documents for clients in this juice bar consulting agency.Duties and achievements include:- Analyzed and improved up to 20 Google Sheet documents’ readability by applying proper formatting and formulae, resulting in a productivity increase of 40%- Researched 5-20 suppliers based on clients’ locations for up to 250 dry/liquid.

Bali, Indonesia

Implemented inventory system for 3 locations of this premium coffee shop to keep track of cafe supplies and cleaning products, and to determine order time and quantity.Slashed monthly costs of cafe items by 40% by extensive research of alternative suppliers of cafe products while maintaining quality.Handled operations purchasing needs and organized.

Toronto, Ontario, Canada

Direct leadership of 10-16 room attendants each shift, 180 housekeeping team members in total in this 1590 rooms hotel; the biggest hotel in Canada by rooms. Maximized 100% productivity of room attendants and housemen each shift by replacing and adjusting rooms assigned as needed and sustained 0 rooms return.Successfully handled consecutive 90%-100%.

Toronto Airport

Managed daily housekeeping operation in this 433 rooms hotel at the airport area. Duties include:-Performed room inspections after being cleaned by the room attendants and public area to ensure the Delta standard was met-Re-trained room attendants for cleanliness and rooms set up based on Delta standard and recorded their work performances-Gave.

Muskoka

Performed room inspection and keep track of guest room status each day in this luxurious lake resort. Supervised housekeepers and housepersons in the designated section.Exceeded expected room inspections to provide extra clean rooms inventory for the hotel.

Toronto

Delivered orders to the guests and work together as a team with fellow team members in the In-Room Dining department in this 567 rooms high-end hotel.

Toronto, Canada Area

Rotational position in the housekeeping department from supervisor, house person, room attendant, uniform attendant, and evening shift in this 567 rooms hotel.

Toronto

Had close contact and built relationship with 3000 international students at Humber College North Campus. Duties include:-Had knowledge of all services offered at Humber College, specifically the International Centre and understood the application process for International students-Provided an engaging service at the front desk, through phone calls, and.

Jasper, Alberta

Cleaned and organized 10 to 12 rooms each working day in this luxury mountain resort. Interacted with a variety of local and international guests including business leaders, families, children, and tour groups.

Certificate, Digital Marketing Management

Diploma, Hospitality Management

Graduated with Honours