Madison Hall Email and Phone Number
Madison Hall work email
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Madison Hall personal email
With over a decade in the customer success arena, I've honed my expertise in people management and customer escalation management, currently serving as the Global Leader for Customer Success at RingCentral. My mission is to deliver a world-class experience for all small business customers, aligning my efforts with the company's dedication to excellence. At RingCentral, I bring a diverse perspective to the team, ensuring our goals are met with innovation and empathy.In my most recent role, I've been leading both the scale Customer Success Specialist team and the named Customer Success Team, as well as overseeing the Renewals Team. These responsibilities have enabled me to further develop my skills in orchestrating seamless customer journeys and fostering robust relationships with small business clients, ensuring their continued satisfaction and success with our services.
Ringcentral
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- ringcentral.com
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Global Leader, Customer Success, Renewals, Success Center SbgRingcentral Jul 2024 - PresentBelmont, Ca, UsLeading the scale Customer Success Specialist team, the named Customer Success Team, and the Renewals Team that helps deliver a world class experience to all of RingCentrals Small Business Customers.
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Global Leader Of Midmarket Customer Success TeamRingcentral Dec 2023 - PresentBelmont, Ca, Us
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Manager, Customer Success MajorsRingcentral May 2022 - Dec 2023Belmont, Ca, Us
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Senior Customer Success ManagerRingcentral Oct 2020 - May 2022Belmont, Ca, Us
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Customer Success ManagerRingcentral Mar 2019 - Oct 2020Belmont, Ca, Us
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Customer Success Coach & MentorCatalyst Software Feb 2023 - Jul 2023New York, New York, Us• Mentored aspiring Customer Success Leaders in monthly coaching sessions.• Provided guidance on elevating Customer Success careers.• Collaborated with experienced industry leaders to develop coaching strategies. -
Client Success ManagerDealcloud Aug 2017 - May 2018Jersey City, Nj, Us -
Client Success ManagerDigital Shadows Us Inc Feb 2017 - Jun 2017• Managed relationships and renewals for 38 US clients at Digital Shadows, including holding quarterly catch-up calls and creating active health plans to drive engagement.• Developed new practices for onboarding and account review content, as well as specialized training and demos for clients to enhance product understanding.• Collaborated with US analysts to ensure clients received specialized and in-depth coverage, contributing to overall client satisfaction and retention. -
Account Associate, Customer Success Team MemberAvero Oct 2014 - Nov 2015New York, Ny, UsAs a member of the Customer Success team I am directly responsible for the overall health of over 600 Avero Parent Accounts. As a product expert I mastered the product support side of Customer Success and moved to the Outreach team where I am responsible for securing renewal for the 600 Avero Parents I oversee. I work on the Up sell team to identify opportunities to up sell additional modules to clients to ensure they are getting the most out of the Avero suite of products. I have had the opportunity to create and implement new training courses and train clients within the product on a daily basis. As the main source of content creation for the Avero Solution Center I am constantly identifying new areas for product knowledge articles, videos, and diagrams. I work everyday to ensure customers have an amazing experience using Avero and have the knowledge and product understanding to use the software to its full potential. -
Restaurant Guest Service Management InternWalt Disney World May 2013 - May 2014Lake Buena Vista, Florida, UsAs a Guest Service Management Intern at Walt Disney World I was able to receive extensive management training from the world leader in career training. I worked in a high volume restaurant with close to 150 direct reports. Each day I worked to secure a successful day with guests being served and taken care of with the highest level of Walt Disney World Service and that each employee was operating efficiently.
Madison Hall Skills
Madison Hall Education Details
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City Of Charlotte Civic Leadership Engagement Academy -
Clemson UniversityTourism Management
Frequently Asked Questions about Madison Hall
What company does Madison Hall work for?
Madison Hall works for Ringcentral
What is Madison Hall's role at the current company?
Madison Hall's current role is Customer Success Leader | CSM Coach & Mentor | Book Enthusiast | Podcast Host.
What is Madison Hall's email address?
Madison Hall's email address is mh****@****rt.care
What schools did Madison Hall attend?
Madison Hall attended City Of Charlotte Civic Leadership Engagement Academy, Clemson University.
What are some of Madison Hall's interests?
Madison Hall has interest in Economic Empowerment, Education, Environment, Poverty Alleviation, Human Rights.
What skills is Madison Hall known for?
Madison Hall has skills like Customer Success, Customer Service, Leadership, Training, Hospitality, Sales, Restaurants, Event Planning, Food And Beverage, Event Management, Management, Training And Development.
Who are Madison Hall's colleagues?
Madison Hall's colleagues are Sebastian Darby, Helen Brawn, Kimberly Scott, Aurora Bernardo, Ed Guevarra, Rob Druce, Prathap Cm.
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