• Managed cash and credit transactions, ensuring the accuracy and security of payments.• Resolved customer complaints and concerns in a professional and timely manner, ensuring customer satisfaction.• Assisted with event planning and execution, including coordinating with kitchen staff and managing guest flow.

• Maintained accurate records of incidents, including completing incident reports and providing detailed accounts of incidents to management. • Communicated effectively with guests, providing information about pool rules, safety procedures, and local attractions.• Collaborates with other lifeguards, pool attendants, and management to ensure that all pool operations ran smoothly.