Madison Mathena Email & Phone Number

Bloomington, Indiana, United States

- Created and managed data collection project to track total patient process times- Reviewed data and presented ways to streamline the process to laboratory director and supervisors- Conducted chemical inventory, and handwashing & HIPAA privacy audit to assist lab director with audit deadlines- Fostered relationships with patients in order to make them feel at ease and create open streams of communication- Worked in a fast paced environment to collect & process specimens from over 50-100 patients per day

Idaho, United States

*AmeriCorps is a national service program that utilizes approximately 75,000 members each year to address critical community needs related to education, public safety, poverty, health, disaster relief and the environment. Members commit to a term of service in various settings including schools, public agencies, and communities across the company. Completed over 500 hours of national service across the state of Idaho while living in the field. Collaborated with officials across the state to complete various conservation projects & create efficient plansRestored 25 miles of trail in the Payette National Forest destroyed by wildfire & conducted 4 acres of fuels reductionProposed new ideas to complete projects to complete projects when unforeseen circumstances arose

Bloomington, Indiana, United States

IU contact tracers are responsible for contract tracing across all Indiana University campuses and Indiana University affiliate programs, including students, faculty, staff, and their families. Our duties also include ensuring compliance with IU's mitigation testing program and assisting with vaccine registration. We provide support and reassurance to those who may be positive with COVID-19 or who have come into close contact with a positive case. Empathy and respect are vital to building a rapport with those who we work with to verify information is as accurate as possible and to ensure every party involved gets the information they need. The main skills I employ in this position are interpersonal communication and a keen attention to detail. Technical skills utilized include my knowledge of Salesforce CRM software along with Genesys CIC calling software that we use every day.

Bloomington, Indiana, United States

• Maintained a safe and secure environment by enforcing all rules, policies, and procedures• Provided excellent customer service through exuding positivity and meeting patron needs • Participated in monthly trainings in order to properly administer care in the event of an emergency• Connected, informed, and inspired patrons to lead active & healthy lifestyles by providing information & resources

Bloomington, Indiana, United States

-Conducted research & led planning for focus groups to collect student perspectives for virtual outreach-Performed content analysis of current outreach topics, updated content, and filled in informational gaps-Created content, including video clips and visual aids, to reach students via social media & university websites-Worked cross functionally with teams across the organization to begin planning a student health fair & yearly events

Bachelor Of Science In Applied Health Science

Statewide Transfer General Education Core

High School Honors Diploma