Madison Mcdermott Email & Phone Number

Kansas City, Ks, Us

Kansas City, Missouri, United States

Owns the overall relationship with customer. Project Manages a portfolio of accounts in order to achieve long-term success and ensure retention of portfolio. Assesses and documents customer health. Gathers information and assists in process of account cancellations and credits. Answers, evaluates and prioritizes incoming telephone & email requests for assistance from accounts in all customer segments who may be experiencing problems with hardware, software, networking and other computer-related… Show more Owns the overall relationship with customer. Project Manages a portfolio of accounts in order to achieve long-term success and ensure retention of portfolio. Assesses and documents customer health. Gathers information and assists in process of account cancellations and credits. Answers, evaluates and prioritizes incoming telephone & email requests for assistance from accounts in all customer segments who may be experiencing problems with hardware, software, networking and other computer-related technologies. Resolve conflicts and provide solutions to customers in a timely manner. Builds relationships with customers to become a trusted advisor, oversee adoption of PowerSchool products and services, and promote best practices to continually drive incremental value and return on their investment. Assist in driving resolution cross-functionally to prevent larger issues from occurring. Serve as an escalation point for issues that impact the customer’s success. Consults with programmers to explain software errors or to recommend changes to programs. Show less

Shawnee Ks

Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies. Recognizes problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team. Logs and tracks calls using problem management database and maintains history records and related problem documentation. Prepares… Show more Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies. Recognizes problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team. Logs and tracks calls using problem management database and maintains history records and related problem documentation. Prepares standard statistical reports, such as help desk incident reports. Consults with programmers to explain software errors or to recommend changes to programs. Show less

Kansas City, Missouri Area

Identify customers, validate and cash checks. Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency. Assist customers in the opening of new accounts, both business and personal, as well as performing maintenance on current accounts. Teller coach duties include enforcement of the sales program and supervision of customer service skills of each team member at the branch. Complete monthly reports and… Show more Identify customers, validate and cash checks. Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency. Assist customers in the opening of new accounts, both business and personal, as well as performing maintenance on current accounts. Teller coach duties include enforcement of the sales program and supervision of customer service skills of each team member at the branch. Complete monthly reports and observations for customer service improvement. Show less