Madison Smith Email & Phone Number

United States

United States

Answering inbound calls from and making outbound calls to students, parents, and customers while efficiently operating multiple computer programs and offering first-class customer service.Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesKeep records of all conversations in our call center database in a comprehensible wayExtensively trained in privacy and security measure in order to provide comprehensive protection of sensitive information.Meet personal/team qualitative and quantitative targets

• Applied proficient verbal communication skills while guiding groups around expansive university facilities and answering visitor questions. Responsible for information planning and presentation.• Organized and managed “Lost and Found” for several buildings while ensuring accurate data entry procedures and contacting various departments to return/store lost items.• Designed and presented unprecedented training manual for onboarding attendants, which allowed new facility employees to conduct independent work with minimal managerial guidance.• Collaborated with peers on updating student handbook and office mission statement by providing process improvement and training insight. Reported project contributions to Building Managers via Zoom.

• Recruited by Social Psychology Professor for exceptional academic performance to conduct data collection, entry, and analysis in various psychological studies.• Improved overall safety culture by preparing laboratory tools/environment, experimental sites, and research subjects and supporting proper technique application within work environment.• Conducted trial interviews with research participants to collect and organize critical data. Gathered, recorded, and submitted results to eliminate informational discrepancies and streamline project completion.Select Projects• Contributed to Fear Processing Research to monitor and analyze subject behavior in conjunction with software recording systems. Input and verified collected data in Excel to promote accuracy.• Participated in Many Smiles Collaboration study & publication alongside 24 international universities to analyze how facial expressions impact human mood and strengthen established psychological theory.

• Interviewed and maintained communication with diverse individuals to retrieve demographic information and statistics for database entry. Applied customer service acumen to obtain necessary materials.• Received, analyzed, and verified collected census data to meet organizational objectives and encourage procedural compliance. Organized and reported verified data to supervisors using specialized software.