Madison Smith Email & Phone Number

United States

United States

Answering inbound calls from and making outbound calls to students, parents, and customers while efficiently operating multiple computer programs and offering first-class customer service.Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesKeep records of all conversations in our call center.

• Applied proficient verbal communication skills while guiding groups around expansive university facilities and answering visitor questions. Responsible for information planning and presentation.
• Organized and managed “Lost and Found” for several buildings while ensuring accurate data entry procedures and contacting various departments to return/store lost items.
• Designed and presented unprecedented training manual for onboarding attendants, which allowed new facility employees to conduct independent work with minimal managerial guidance.
• Collaborated with peers on updating student handbook and office mission statement by providing process improvement and training insight. Reported project contributions to Building Managers via Zoom.

• Recruited by Social Psychology Professor for exceptional academic performance to conduct data collection, entry, and analysis in various psychological studies.
• Improved overall safety culture by preparing laboratory tools/environment, experimental sites, and research subjects and supporting proper technique application within work environment.
• Conducted trial interviews with research participants to collect and organize critical data. Gathered, recorded, and submitted results to eliminate informational discrepancies and streamline project completion.Select.
• Contributed to Fear Processing Research to monitor and analyze subject behavior in conjunction with software recording systems. Input and verified collected data in Excel to promote accuracy.
• Participated in Many Smiles Collaboration study & publication alongside 24 international universities to analyze how facial expressions impact human mood and strengthen established psychological theory.

• Interviewed and maintained communication with diverse individuals to retrieve demographic information and statistics for database entry. Applied customer service acumen to obtain necessary materials.
• Received, analyzed, and verified collected census data to meet organizational objectives and encourage procedural compliance. Organized and reported verified data to supervisors using specialized software.