- Lead end to end RFP process including proposal material development, vendor identification, and vendor scoring and selection, for a publicly traded physician services organization with $3B in revenue looking to outsource back-office operations.

- Developed strategic three-year plan to optimize care delivery while providing a pathway to profitability for a nationally known telehealth company resulting in $24M in identified savings through reduction in vendor spend, and operational efficiencies.- Managed transformation workstreams, including operating model redesign, optimizing operational workflows, and identifying outsourced vendor and technology partners for a national healthcare staffing solutions organization with $1B in… Show more - Developed strategic three-year plan to optimize care delivery while providing a pathway to profitability for a nationally known telehealth company resulting in $24M in identified savings through reduction in vendor spend, and operational efficiencies.- Managed transformation workstreams, including operating model redesign, optimizing operational workflows, and identifying outsourced vendor and technology partners for a national healthcare staffing solutions organization with $1B in revenue.- Optimized front end processes, including real time and batch eligibility and credentialing, for a national organization specializing in Optometry and Ophthalmology services, resulting in an annualized net revenue improvement of $3M. - Developed proposals, created sales collateral, and conducted market research to identify new targets, resulting in 10 new pitch opportunities and subsequent engagements for the firm. - Partnered with HR to optimize processes by developing streamlined recruiting and onboarding materials and launching a peer mentorship program with 25 participants, resulting in improved offer acceptances and employee satisfaction. Show less

- Implemented a practice management system for a national medical group specializing in Women’s and Children’s services, introducing process efficiencies via robotics process automation (RPA) and $4M in annual cost savings. - Launched a centralized Access Center, including standardizing Epic workflows and operating procedures, for a multi-hospital health system focusing on their Primary Care, Neurosciences, OB/GYN, and Radiology departments. - Produced 15 webinars, including pre-webinar… Show more - Implemented a practice management system for a national medical group specializing in Women’s and Children’s services, introducing process efficiencies via robotics process automation (RPA) and $4M in annual cost savings. - Launched a centralized Access Center, including standardizing Epic workflows and operating procedures, for a multi-hospital health system focusing on their Primary Care, Neurosciences, OB/GYN, and Radiology departments. - Produced 15 webinars, including pre-webinar marketing plans, presentation materials, and post-webinar outreach, to educate external attendees on pertinent healthcare topics and FTI Consulting’s related service offerings. Show less

- Managed A/R vendors and tracked revenue cycle Key Performance Indicators (KPIs) against leading practice indicators for a multi-hospital health system, introducing efficiencies in their denials management process.