Madison A. Email & Phone Number

Los Angeles, California, United States

My role centered around analyzing and implementing processes and systems to ensure that AvantStay meets its homeowner-related goals efficiently. This involves conducting research to identify solutions to critical business problems specific to homeowners, ensuring that stakeholders support the proposed solutions, overseeing the implementation process from start to finish, monitoring the impact of implemented solutions, and effectively communicating the results to stakeholders involved.

Los Angeles, California, United States

I focused on gathering and analyzing customer feedback, including through surveys, data analysis, and 1:1 interviews, to increase guest satisfaction and build loyalty. Through cross-departmental collaboration, I ensured that customer insights were seamlessly integrated into operational improvements, resulting in top-notch experiences across all touchpoints.