Madonna Williams Email & Phone Number

Remote

Remote

Greater Atlanta Area

☑️ Accountable for the OVERALL day-to-day retail OPERATIONS assuming full accountability for the leadership and development of associates, driving sales, displaying GNC brand loyalty, exceptional customer service, managing profit and loss reports and creating a positive work environment implementing new policies and procedures where necessary.__________________________________________________________________________________★ Supervises a dynamic team of 3 growing sales by 15% each year by engaging in motivational sales coaching and demonstrating effective leadership★ Controls general HUMAN RESOURCES duties (i.e. recruiting, hiring, training, staffing, motivating employees, conducting performance reviews, disciplining and terminating employees) ensuring total safety and compliance with all store operations policies and procedures★ Consistently monitors team performance metrics analyzing sales statistics to ensure all major KPIs are met; Reduced shrinkage from 1.2% to 0.3% through implementation of improved merchandising and inventory procedures★ Cracked a recurring problem with on-hand quantity, reducing out of stocks by 48%, which led to sales increase of $115,000/year

Mason City, Iowa

☑ Supports HUMAN RESOURCES dept. with new hire paperwork, orientation and training, employee scheduling, adjusting timesheets, monitoring and updating leave balances, conducting audits of business transactions including medical charts, maintaining accurate and up to date electronic filing systems ensuring compliance with policies, procedures, as well as state and federal incentive programs in a healthcare environment. __________________________________________________________________________________★ Accelerated office manager duties (e.g. assisting admissions with intake, transfer and discharge paperwork, reviewing records, verifying insurance, managing inventory of nursing supplies, implementing electronic medical records, scanning and compiling hardcopy prescriptions and medical records, tracking of electronic monitoring devices, etc.) ★ Facilitated large group training presenting to 50+ employees and patients demonstrating use of home sleep aide testing device, retrieving data, interpreting vitals improving overall performance and accuracy★ Effectively increased communication between departments by 65% becoming the "go to" person for answers to Medicare, Medicaid, state waiver and commercial insurance questions promptly resolving 75% of inquiries on first occurrence★ Exuded strong attention to detail corresponding with Medicare, Medicaid and private insurance providers to resolve outstanding billing issues ensuring confidentiality according to company policy and HIPAA requirements

Mason City, Iowa

☑ Contracted to assist in development and execution of recruitment campaigns, identifying talent, hiring new employees, screening applicants, and operating internal recruitment processes. excellent communication and people skills, computer competencies, time management, and teamwork.__________________________________________________________________________________★ Successfully supervised hiring process of candidates resulting in a total of 30 hires over a 3-month period fulfilling both contract and direct-hire positions★ Recognized by director and manager for community and corporate relationships★ Daily sourcing of high potential candidates via job boards and referrals applying effective recruiting techniques★ Conducted criminal background checks, drug screening and interviews in addition to general office duties answering phones, general filing, and clerical duties while multitasking*Assigned to backfill Recruiting Coordinator role during three month maternity leave.

Mason City, Iowa

☑ Supervised daily HR functions of a retail establishment from customer service and finance, to operations and sales, maximizing company revenues. Responsibilities include recruitment of new employees, monitoring sales performance, motivation coaching to ensure sales targets are achieved, inventory management, scheduling shifts and enforcing safety policies.__________________________________________________________________________________★ Performed HUMAN RESOURCES duties (e.g. managing and verifying timesheets, coordinating payroll with corporate office); Achieved retention rate to below 5% by providing practical training and attainable goals ★ Supervise a team of 4 employees ensuring positive customer experience, upholding company standards by ensuring cars are presentable to customers increasing customer satisfaction and potential up-sell★ Maintaining accurate records of store’s daily sales, inventory and expenses, as well as make nightly bank deposits; Promptly respond and resolve customer complaints in a professional compassionate manner★ Increased individual branch sales by 7% utilizing B2B sales tactics engaging in persuasive door-to-door marketing

Algona, Iowa Area

🏆 Customer Satisfaction Award 🏆☑ Delivered exceptional customer service managing a high volume of inbound calls (up to 150 calls per day), diagnosing customer problems, resolving complaints, offering best available solutions, promoting company products and services, while taking part in educational training opportunities to further industry knowledge.__________________________________________________________________________________★ Promptly responds to all in-bound calls related to product information, order placement, account details (e.g. payment collection, billing inquiries, returns & exchanges), providing level one technical support for troubleshooting devices★ Consistently exceeded departmental objectives, including conversion targets by 25%; Increased inbound call conversion from 34% to 60% generating a 26% increase in revenue★ Demonstrated teamwork and flexibility in providing coverage for the call center via scheduling adjustments for unexpected absences, events, or call volume variances★ Merited Customer Service 101 Certificate for continued education

Greater Chicago Area

🏆 Employee of the Month - Highest Performing 🏆☑ Initial point of contact for HUMAN RESOURCES related inquiries (i.e. recruiting, interviewing, orientation and training, payroll and compensation); Schedules, assigns, supervises and reviews activities of subordinate staff and students in PeopleSoft HRIS.__________________________________________________________________________________★ Provides day-to-day administrative support for operations team (e.g. calendar management, appointment setting, document preparation, database and file management, coordinating travel arrangements, light accounting (invoicing, accounts payable, accounts receivable), inventory management, etc. ★ Orchestrated community events attracting prospective students increasing student enrollment rates by 18%★ Document and streamline core people processes to drive efficiency; Created expense reports and statistical analysis of department operations in Excel identifying areas of improvement ★ Highest performing associate demonstrating a positive “can do” attitude earning “Employee of the Month”

Bachelor Of Applied Science - Basc, Behavioral Sciences

Associate Of Arts - Aa, Medical Billing And Coding