Mae Lhani E. Email & Phone Number

Muntinlupa, Ncr, Ph

Makati, National Capital Region, Philippines

Utilizing social media platforms like Facebook and LinkedIn, I generated leads through targeted outreach efforts. By identifying and focusing on potential customers or businesses aligned with the company's target market, I collected essential information about these leads, including their contact details and specific requirements. I also designed visually appealing social media posts that effectively highlighted the company's services, adhering to brand guidelines for a consistent visual identity. Continuously staying informed about industry trends, I remained vigilant for novel lead generation prospects. Regular reporting on lead generation activities and results was also a key aspect of my role.

Philippines

In this role, I took on various responsibilities, including crafting compelling newsletter marketing campaigns and conducting research to gather data. I focused on finding leads and managing them in our CRM database, alongside efficiently organizing client emails. Additionally, I skillfully managed calendars, ensuring timely scheduling of meetings with potential leads. I was also entrusted with the creation of advertising materials for online ads and the management of social media tasks, encompassing content creation, engagement with the audience, updates to pages, customer care, and driving page traffic. My creativity extended to designing eye-catching property listing posters, flyers, and infographics. Cold calling and prospecting were also part of my duties, along with setting appointments. I maintained a flexible schedule, regularly adapting to new appointments and changing priorities. At the end of each day, I compiled End-of-Day reports, providing a comprehensive overview of accomplishments by analyzing data and performance metrics.

Parañaque, National Capital Region, Philippines

I held the role of managing and overseeing a team, taking charge of group activities. Regular team meetings were conducted to communicate important updates and news, ensuring everyone was informed for efficient job completion. I engaged in Performance Management through weekly individual coaching sessions, where I set short and long-term goals, devised strategies, and tapped into team members' hidden potential. Payroll and disputes for agents/advocates were managed by transitioning to a new time card software to ensure accurate payment. Immediate support was provided to team members to address questions or concerns. Administrative tasks included coaching compliance, evaluations, generating weekly team reports, and discussing team statistics.

Philippines

My responsibilities encompassed responding to customer inquiries through live chat, addressing both general and specific questions about their orders. I managed incoming orders, ensuring their efficient processing. I also handled tasks related to order cancellations, refunds, and exchanges while keeping customers informed about their order status in real-time. Swift and efficient processing of orders and transactions was a priority. Troubleshooting for both product and service issues was part of my role, where I strived to provide effective solutions. Recognizing and empathizing with customer concerns, I dedicated myself to delivering outstanding service and ensuring customer satisfaction.

Philippines

I acted as the backup Team Leader in the absence of the Team Manager, ensuring the well-being of the team and providing daily reports to the manager. My role included offering support for various queues, handling escalated, non-routine, and challenging product/service inquiries. In escalated cases, I conducted transactions, conducted thorough research to address intricate customer problems, and offered guidance to less experienced team members. I played a role in training new agents, ensuring their readiness for production post-training. Additionally, I participated in bi-weekly calibration sessions with the client to discuss work progress and updates.

Philippines

My role involved addressing emails from passengers and drivers, promptly resolving their concerns within the designated Service Level Agreement. I managed a high volume of incoming emails, offering accurate and relevant responses to customers. I established realistic service expectations for both passengers and drivers, addressing complaints and conducting needs assessments to ensure their satisfaction. I skillfully managed irate passengers and drivers, escalating issues to the appropriate department when necessary. Processing refunds for passengers due to incorrect cancellation fees and excessive payments resulting from driver detours was also part of my responsibilities. Moreover, I assisted drivers in updating their profiles by uploading legal documents, helping them avoid legal complications while on the road.

Philippines

My role centered on addressing customer inquiries regarding our company's products and services, offering comprehensive details about our offerings. I managed the processing of orders and transactions, catering to customers seeking our services. Troubleshooting technical issues and providing effective solutions was part of my responsibilities. I engaged in proactive customer outreach, informing them about product or service concerns, setting expectations, and actively seeking feedback. Handling customer complaints and requests was also a key aspect of my role. I collected and assessed customer feedback, responding to reviews and comments to ensure customer satisfaction.

Diploma In Mass Communication, Mass Communication/Media Studies

High School Diploma, Grade 8-12

Diploma In Mass Communication, Marketing/Marketing Management, General , Mass Communications, General