Organize and maintain client profiles to ensure products and services were provided accurately. Receive IRS and state tax notices on client’s behalf, research tax payments, rates and schedules. Work with state and federal agencies to quickly and accurately resolve client tax issues. Communicate with clients to complete resolution of tax notices and utilize Microsoft programs to record the issue and resolution. Work within Apex Trilogy software to process payrolls and ship documents and paychecks to clients. - Foster relationships with payroll clients to accurately process payrolls and update employee files.- Developed and maintain a system of receiving, researching and resolving IRS and state tax notices from clients for company-wide use.- Trained four new employees in company procedures, communication with clients, software, and basic tax and payroll knowledge. - Handle client requests for off-cycle checks, reports, tax filings, and other documentation.- Set up General Ledger accounts and exports based on client and CPA instructions.- Create sales brochure and forms to assist in marketing functions.- Recognized for excellent organization, attention to detail, customer service and training skills.

Compared, analyzed and conducted surveys regarding faculty salaries and managed HR databases. Worked to streamline and update hiring processes and forms during a departmental structure change. Worked to introduce a University-wide process to the HR office, including website development, training, and form restructuring. Updated and revised job descriptions. Tasked with planning, organizing and executing special events ranging from annual employee / retiree recognition events to small faculty / staff events. Provided HR information to employees and retirees. Supported orientation and training events.- Developed complete hiring process and website as part of a team.- Planned and executed campus-wide recognition events.- Led meetings of Recognition Committee year-round to prepare for recognition events.- Organized training to all campus administrative staff regarding new forms and procedures.- Performed salary comparisons and analyses for national surveys and campus records.- Recognized for strong organizational and interpersonal skills.

Assisted Executive Director in several tasks, including organization of annual installation event for board of directors. Received questions and concerns from the public and communicated them with the board of directors. Gained non-profit sector experience while working alongside other Antelope Valley non-profit organizations.- Organized budget and logistics of several events and business seminars.- Created and distributed monthly media releases and newsletters regarding Board of Trade events.

Partnered with Vice President of HR, Training & Development to coordinate and manage variety of projects. Interviewed employees to gather information, compiled and condensed information to create new training program, including visual presentation, monthly certification exams and training handbook. - Formulated and produced organization’s first product / service knowledge manual with training program.- Successfully managed time, resources and priorities to complete projects accurately and on time.