Mae Rock, Csm, Pmp Email & Phone Number

Plano, Tx

The Alkami environment is high-growth, dynamic and rewarding, and we celebrate our successes in remarkable ways, making meaningful investments in learning, development and technology.As a Technical Account Manager (TAM), I advocate for the client for their Online Banking technical needs. By identifying and driving priorities, paying attention to detail, being a dependable point of contact, and building a relationship with the client, I help drive customer success.

Plano, Tx

Alkami Technology provides an Online Banking Relationship Manager, to allow Financial institutions to better serve their end users needs.As a Professional Services Organization (PSO) Project Manager, I work with current clients to enhance their products and experiences with Alkami's technology.

Dallas/Fort Worth Area

IBM Watson Health aims to transform the Health industry with cognitively enabled software.I strive to be innovative, positive, and creative. At IBM, I've been able to learn more about the Health IT industry, and DevOps, applying my Project Management experience to Release Management, improving processes and level of efficiency, to allow a smaller team to manage more of the SDLC while maintaining code quality and stakeholder satisfaction.I'm currently focused on making sure processes are created and followed, making things efficient, and asking the right questions. In addition to honing my soft skills, my goal is to implement DevOps, and maintain and improve the process as we release more Watson Health SaaS products.

Validas supports consumers, businesses, and governments by analyzing wireless bills for errors, disputes and savings to reduce overspending on monthly wireless bills. Internally created Mobile and Web applications service over 500,000 end-users. My role is to support the developers and customers by keeping everything and everyone organized, on the ball, and efficient using Agile Project Management software, ticketing systems, and good old fashioned calls and emails. By supporting both the engineers and the customer, I make sure the project stays on target and on time, with a satisfied customer in the end, and a positive company culture internally.

Allen, Tx

As a small, locally-owned SaaS company, SportsPilot's role is to save Sports Associations time and money by streamlining their Administration process - all online. I've held multiple roles in this company:Project manager. Responsible for all aspects of one product, from inception to release. Main focuses are time management, documentation, engineer management, efficiency and work load distribution, quality control, customer sales, support and communication. Goals include customer satisfaction with software and feature development and implementation on a time table.National account manager. Maintaining relationships with current customers through improved procedures and marketing. Support representative and administrative assistant. Working directly with end-users and account contacts to resolve technical and account related issues, delegating to other departments, and personally following up for resolution.

Dallas/Fort Worth Area

Saturn was a small SaaS company that created cloud-based training software, and provided personal end-user management. It was purchased by Able, Inc in 2010. I was promoted through multiple departments and roles while with this company, including:Sales account manager. Responsible for maintaining and gleaning new accounts using consistent follow up and creative marketing. Searched out new sectors of clients to open new avenues for sales and new business development. Sales assistant. Created marketing material, reports, and contact-trees to make sales agents more efficient and productive. Organization and communication skills were vital.Mentor. Initiate contact with students in training courses, coach them on the material, and create meaningful reports. Knowledge of our software and patience were important for customer experience and success, and maintaining their parent-account’s business.