Tomas Abella Email & Phone Number

United States

Plano

Coppell Texas

Network Operations Center (NOC) handing the disposition of tickets from customer support, interpreting alerts generated by monitoring systems, perform basic health validation of platform, coordinating written and verbal communications between internal and external groups, following defined processes for problem classification, triaging and insuring that the best resources are engaged as quickly as possible when handing problem-inducing events.Selected Contributions:• Monitor alerts, statistics and key performance threshold indicators via email and Genesys• Quickly react and follow slated procedures to engage resources and communicate to clients• Understand relevant platform technologies and interdependencies• Participate in escalation calls, engage required resources, complete documentation• Update and close trouble tickets using the NetSuite and Service-Now• Setup and maintenance on monitoring screens, computers and all NOC workstations.

Rockwall Texas

Lead Technical Consultant - Troubleshooting included system crashes, log review, performance issues and data recovery. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, resolution and closure of trouble tickets (Zendesk). Selected Contributions:• Networking (Racking, cabling and TCP/IP) small businesses• Building and configuring Windows Server, CentOS, Ubuntu Server and various PBX systems • Removing malware, optimizing OS performance, diagnosing and repairing hardware/software faults• Building computers from scratch with customers’ needs