• Utilise effective upselling techniques to increase customer interest.• Lead sales person within Group Tourism Department, achieving monthly targets and systematically organising and coordinating lengthy group tours of Ireland and Scotland from start to completion.• Support financial and business forecasts to facilitate accurate budgets.• Developing and maintaining relationships with both clients (existing and potential) and various stakeholders within the tourism industry (OPW, Failte Ireland, Shannon Heritage, CIE Tours, coach companies, hotel revenue managers, etc) through strong interpersonal skills.• Customise products to meet user specifications improving customer experience.• Handles the training of new employees in a patient and encouraging manner.• Strong ability to work in a fast paced environment, both through teamwork and on own initiative.• Building and maintaining collaborative relationships internally with departmental managers and externally with hospitality and tourism network.• Pro-actively keeping up to date with new pricing and procedural standards.

Cash handling.Serving customers.Responsible for training new employees.Carrying out stock control along with re-ordering drink supplies before they run out.Overseeing pub deliveries along with engaging in minor marketing techniques in order to attract customers to pub if any event is taking place, for example, table quiz's.Enforcing the law regarding the sale of alcohol on the premises as well as adhering to procedures if a customer is over intoxicated.

• Worked closely with other care professionals to ensure patients received a high-quality care service.• Carried out basic health checks on patients to evaluate patient condition, checking matters such as weight, pulse and temperature.• Assisted patients with basic hygiene activities when required, such as washing and bathing, etc.• Remained up-to-date on the latest treatments, care improvements and regulations, for continued satisfaction and improving patient wellbeing.• Built strong relationships and encouraged trust with patients by providing continuous support and delivering best possible care.• Monitored patient health, behavioural and physical changes, reporting concerns to the nurse on duty.• Complied with health and safety regulations at all times along with filling out relevant paperwork.

• Provided a comfortable, helpful and attentive environment to those who were entering the offices.• Handling of money on a daily basis• Received and sorted daily mail, delivering to appropriate departments.• Using computer programs such as Microsoft Word, Excel and Powerpoint as well as the company CRM and ICT systems.• Taking minutes of departmental meetings.• Typing letters by use of dictaphone.• Arranging all orders of office supplies